Lead Workplace Engineer - End User Services Architect

About the role

Capgemini is looking for a seasoned Modern Workplace Architect with extensive experience in End User Services, Service Desk, Intune, Automation, and Site Support. This role will focus on designing and implementing modern workplace solutions that enhance productivity, security, and user experience across enterprise environments.

Responsibilities

• Architect and deliver modern workplace solutions leveraging Microsoft 365, Intune, and related technologies
• Define strategies for End User Services, including Service Desk optimization and automation
• Implement device management and security policies using Microsoft Endpoint Manager (Intune)
• Drive automation initiatives to streamline support processes and improve operational efficiency
• Oversee site support operations, ensuring seamless end-user experience across locations
• Collaborate with stakeholders to align workplace solutions with business objectives
• Stay ahead of emerging technologies and recommend innovative solutions for workplace transformation

Qualifications

• 10+ years of experience in end-user computing and modern workplace architecture
• Deep expertise in Microsoft 365, Intune, Endpoint Management, and Service Desk operations
• Strong knowledge of automation tools (PowerShell, Power Automate, or similar)
• Experience with site support models and global service delivery
• Familiarity with security and compliance frameworks for end-user environments
• Excellent communication and stakeholder management skills
• Relevant certifications (Microsoft Certified: Modern Desktop Administrator, Enterprise Administrator Expert) preferred

Pay

The base compensation range for this role in the posted location is $94,248 - $215,050. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Benefits

• Paid time off based on employee grade (A-F): Vacation 12-25 days depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility