Lead End User Services Engineer

About the role

At VB Spine, you’ll be part of a mission-focused team supporting surgeons during life-changing spinal procedures. We’re looking for a hands-on Lead End User Services Engineer who can help maintain, secure, and continuously improve our global endpoint environment while providing advanced support across devices, applications, mobile technology, and collaboration tools.

Responsibilities

• Engineer, deploy, and manage the endpoint environment for the VB Spine global user base.
• Provide Tier 3 end-user support, including advanced troubleshooting and root-cause analysis.
• Support engineering, automation, escalations, and proactive reduction of recurring endpoint issues.
• Work extensively with Microsoft technologies including Intune, SCCM, Active Directory, Entra ID, Defender for Endpoint, and Autopilot.
• Develop and maintain PowerShell scripts to automate endpoint management and support activities.
• Lead and support patch management using SCCM, Intune, Windows Update, Autopatch, Update Rings, PatchMyPC, and similar tools.
• Support endpoint security through Defender for Endpoint, BitLocker, conditional access, configuration profiles, and partnership with Cybersecurity.
• Support application packaging and deployment using Microsoft tools, PatchMyPC, scripting, and related solutions.
• Serve as a technical SME for Windows 10/11 environments, with working knowledge of MacOS, iOS, and Android.
• Provide escalated support for conference-room and collaboration technology including Teams devices, Polycom equipment, displays, and A/V hardware.
• Support mobile device management, including device profiles, security policies, certificates, applications, and escalated troubleshooting.
• Work with tools such as Intune and Apple Business Manager and partner with external technology and telecom vendors as needed.
• Mentor and train EUS team members and help improve technical capability and support processes.
• Evaluate new endpoint technologies and recommend opportunities to improve reliability, security, and the employee technology experience.
• Lead root-cause investigations and recommend preventative solutions.
• Create and maintain knowledge-base articles, SOPs, and technical documentation.
• Participate in IT projects as needed.

Requirements

• 4–5+ years of progressive IT experience with hands-on endpoint engineering or End User Computing (EUC) responsibilities.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent relevant experience may be considered.
• Strong hands-on experience with Microsoft Intune and SCCM.
• Experience with Autopilot, Entra ID/Active Directory, and endpoint configuration management.
• Strong working knowledge of PowerShell scripting and automation.
• Demonstrated Tier 3 troubleshooting and root-cause analysis experience.
• Experience with endpoint security including Defender for Endpoint, BitLocker, configuration profiles, and conditional access.
• Experience with patch management and application deployment.
• Experience configuring and managing mobile devices and MDM policies.
• Strong knowledge of Windows endpoint environments.
• Experience supporting hybrid, remote, or multi-site environments.
• Experience with ITSM platforms such as ServiceNow, including Incidents, Requests, and Changes.
• Strong technical communication, documentation, and customer-service skills.
• Ability to work independently, manage multiple priorities, and act as a technical SME within a team environment.
• ITIL certification and endpoint engineering certifications are preferred.
• Experience in medical devices, life sciences, healthcare, or another regulated industry is a plus.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Ongoing training and professional development opportunities
• Opportunity to grow within a fast-paced, dynamic company

Pay

Pay for this role is competitive and based on experience, qualifications, and performance. The typical pay range for this position is $110,000–$120,000 annually, with potential for bonuses, incentives, and benefits. Final compensation is determined on a case-by-case basis and considers factors including experience level, skillset, qualifications, and market conditions.