End User Services Engineer

About the role

Serve as the onsite lead for all IT support at the Danboro, PA facility, supporting both manufacturing and corporate users. Provide hands-on desktop support for PCs, laptops, printers, mobile devices, and general hardware/software issues. Maintain and support plant-specific equipment, including industrial or production-related hardware and interfaces.

Responsibilities

• Manage and execute the IT asset lifecycle for all North American divisions, including procurement, deployment, tracking, reclamation, and disposal.
• Maintain accurate inventory records and coordinate shipments and transfers of IT assets between locations.
• Support and maintain video conferencing and AV systems at the Danboro site, including hybrid meeting spaces and conference rooms.
• Collaborate with the corporate infrastructure team to support local network equipment, servers, and telephony.
• Participate in enterprise-level IT projects, including rollouts, upgrades, and new technology implementations.
• Provide executive/VIP support at the corporate headquarters, as needed.
• Use Microsoft Intune (preferred) for device provisioning and endpoint management.
• Maintain documentation and resolve incidents through the corporate IT ticketing system.
• Follow IT security, compliance, and software licensing standards.
• Provide after-hours support as needed for critical operations or scheduled maintenance.
• Perform additional IT-related duties as assigned.

Requirements

• 7+ years of experience in desktop or end-user IT support, preferably in a distributed or multi-site environment.
• Proficiency with Windows OS, Microsoft 365, Active Directory, and standard hardware/software troubleshooting.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Demonstrated experience managing IT inventory and hardware lifecycle.
• Strong communication, customer service, and organizational skills.
• Ability to work independently and interact effectively with users at all levels of the organization.
• Comfortable in both office and industrial/manufacturing environments.
• Ability to lift and move IT equipment (up to 40 lbs).

Preferred Qualifications

• Experience supporting IT systems in manufacturing or industrial environments.
• Familiarity with Microsoft Intune for endpoint management.
• Knowledge of video conferencing/AV support, including Zoom, Teams Rooms, Logitech, or Crestron setups.
• Experience with ERP systems; exposure to JD Edwards is a plus.
• Experience with ITSM tools (e.g., Freshservice, ServiceNow) and ITIL practices.
• Certifications such as A+, Network+, or Microsoft (e.g., MD-102).

Location: Danboro, PA