Lead Worker - Linens

About the role

Make an impact by joining ServiceSource, a champion for people with disabilities. ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act. The Lead Worker for the linens provides general direction to and communicates with the linens crew(s) and performs the full range of dry cleaning and linens duties, under the direction and oversight of the Supervisor. The Lead Worker for linens is responsible for ensuring the linens crew(s) completes daily linens folding, sorting, organizing, labeling and movement to and from the loading docks, staging areas and dormitories, under the direction of the Supervisor. Responsible for completing dry cleaning payment processing, sorting and other related tasks in accordance with contract and customer service standards for the FBI and DEA customers and students.

Responsibilities

• Provide general direction to and communicate with the linens crew(s) and perform the full range of dry cleaning and linens duties.
• Ensure the linens crew(s) completes daily linens folding, sorting, organizing, labeling and movement to and from the loading docks, staging areas and dormitories.
• Complete dry cleaning payment processing, sorting and other related tasks in accordance with contract and customer service standards for the FBI and DEA customers and students.
• Review linens storage areas to ensure a clean and neat appearance, and report needs for additional supplies, equipment or other recommendations to the Supervisor.
• Coordinate cleaning schedules to meet short and long-term goals.
• Train staff in proper linen service and dry-cleaning procedures and equipment usage.
• Secure designated locations, equipment, supply and linen.
• Open, close, lock, and unlock facilities as needed.
• Keep records of work completed.
• Assist team in collection, distribution, loading and unloading of laundry bins located throughout the facility.
• Provide backup/as-needed supports for shuttle van transportation transporting riders, and on-site logistics vehicle operations.
• Perform other responsibilities as assigned.

Qualifications

• Must be able to pass and maintain a Tier 5 FBI Security Clearance.
• High school diploma or General Educational Development (GED) preferred.
• One (1) year custodial experience required.
• Two (2) years dry cleaning, laundry or custodial experience preferred.
• Valid driver’s license and good motor vehicle record (MVR) required.

Skills

• Knowledge of standard linen service and dry-cleaning procedures and equipment.
• Knowledge of the use of Material Safety Data Sheet (MSDS).
• Ability to read and understand labels and instructions.
• Strong commitment to high level of service and quality standards.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to coach, motivate, develop and lead teams.
• Ability to plan and organize.
• Ability to work well under pressure and meet deadlines.
• Ability to build rapport and teams to achieve a common purpose.
• Ability to think objectively and solve problems.

Benefits

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.