Lead VIP Representative (Full Time) (35269)

Essential Duties And Responsibilities

• Manage and communicate event and concert information to the VIP Representatives.
• Manage VIP Representatives work schedules including VSTL requests.
• Manage commentaries for show tickets and rooms per the ACRM Comp Matrix, current availability, and tracking of guest information.
• Ensure Player Development Team has complimentary codes for all event and hotel offers.
• Order and inventory supplies.
• Responsible for developing event promotional scripts used when taking event reservations.
• Ensure Sunset Suite, VIP Services and Primrose are maintained and clean.
• Ensure Concierge desks are equipped as needed.
• Perform other incidentals and related duties as approved, required and/or assigned by the Player Development Manager.
• Assists and works at Player Development special events.
• Coincides with coordinating and assisting with Player Development concert ticket blocks.
• Must adhere to all Tribal Ordinance, Regulations, and the ACRM and ACPS System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

• VIP Representatives
• Access to Sensitive Areas and Information

Qualifications

• Education and/or Experience:
• High school diploma or G.E.D.
• 2-4 years of experience in player development and/or casino customer service.
• Business fluency with MSOffice required.
• Experience with Kronos, Opera and Patron preferred.
• Strong multi-tasking skills.
• Good communication skills and must be computer literate.
• Must be able to communicate in English (Spanish a plus).