Lead Spa Representative (Full Time) (36939)

We need to output HTML fragment with sections: About the role? The posting includes a job description summary and essential duties. We need to decide which sections to include: maybe "About the role" (summary), "Responsibilities" (essential duties), "Qualifications" (education/experience), "Working Conditions/Physical Demands" maybe as a section? The rules: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section only when posting has real, specific content for it. So we can have About the role (summary), Responsibilities (essential duties), Qualifications (education/experience), Working Conditions/Physical Demands maybe not a standard heading but could be under "Requirements"? The list includes Requirements as possible heading. Could use "Requirements" for qualifications and physical demands. But we have separate sections: Qualifications (education/experience) and maybe "Skills" (computer literate, communication). The posting mentions "Good communication skills and must be computer literate." Also "Must be able to communicate in English." Could be under Skills. Also "Must be able to grasp, bend, lift..." etc is physical demands, could be under Requirements. We need to avoid filler sections like Pay, Schedule, Benefits if not present. Not present. We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to not repeat job title as heading. Not include Job ID etc. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to output only HTML fragment. Let's extract content: Job Description Summary: "To assist in Spa operations and functions based on standards stipulated by management. Provide clerical responsibility in support of Spa Management and all areas of Administration. Coverage of desk & spa shifts when necessary." ESSENTIAL DUTIES AND RESPONSIBILITIES (other Duties May Be Assigned): List items: - Assists the management staff and daily Spa Operations. - Assist with front desk check in/out, collect payment, retail sales and spa service reservations. - Handle customer concerns that are escalated by the front desk staff. - Completes, maintains, and processes pertinent paperwork and records. - Work closely with security and management to resolve guest concerns while maintaining the security and safety of tribal assets. - Ensure the proper execution of all front desk audit functions. - Effectively manage spa room, provider, and facilities to maximize daily operational utilization profitability. - Assists in updating and maintaining inventory of office supplies. - Analyze and organize office operation as well as performs clerical duties such as typing, filing, proofreading, creating documents and sorting mail. - Responsible for guest/member communications and guest appeasement. - Inputs and updates guest information in Spa Software computer program. - Help train new and existing employees for the efficient operation of the department. - Execute the property’s emergency procedures for all emergency circumstances. - Assists with inventory and ordering of retail and back bar. - Work closely with Housekeeping, Engineering and F&B to resolve issues within the spa and pool areas and department. - Provide excellent guest service to both guest and internal clients - Maintain Forbes 5 Star and ACE Standards. - Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities: None (maybe we can note but not needed as heading? Could be omitted as it's just "None". Might be considered filler? It's substantive but we could include as a line under Responsibilities? Probably we can include as a bullet: "Supervisory Responsibilities: None". But the rule: do not emit heading followed by filler/placeholder text. This is not filler; it's a statement. Could include as a bullet. ACCESS TO SENSITIVE AREAS AND INFORMATION: "As per the ACGC Access Matrix" SIGNATORY ABILITY: List: - Gift Certificates - Complimentary coupons - All forms necessary for Spa Operation - Refunds in InfoGenesis Qualifications: EDUCATION and/or EXPERIENCE: - High school diploma or G.E.D. - 2 years Spa costumer and operations experience preferred. - Good communication skills and must be computer literate. - Must be able to communicate in English. WORKING CONDITIONS/PHYSICAL DEMANDS: - To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. - Also, may be subjected to a smoke-filled environment. - Typically, the individual will be housed in the spa environment. - The noise level in the work environment is usually moderate but will escalate when located in the casino environment. - Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone. We need to decide sections. Possible sections: - About the role (summary) - Responsibilities (essential duties) - Qualifications (education/experience + skills) - Working Conditions (maybe under Requirements? But we have a heading "Requirements" in the list. Could use "Requirements" to encompass both qualifications and physical demands. However we also have "Skills" as possible heading. The posting includes communication skills, computer literate. Could put those under Skills. But we need to avoid thin sections. Perhaps combine Qualifications and Skills into one "Qualifications" section that includes education/experience and skills. And physical demands could be under "Requirements". Or we could have "Requirements" for physical demands and "Qualifications" for education/experience. Let's see. The list of allowed headings includes: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use: - About the role (summary) - Responsibilities (essential duties) - Qualifications (education/experience) - Skills (communication, computer literate, English) - Requirements (physical demands, access to sensitive areas, signatory ability, supervisory responsibilities none?) Actually supervisory responsibilities none is more like a note under Responsibilities maybe. But we need to ensure we don't create sections with filler. All have content. Let's extract each: About the role: summary paragraph. Responsibilities: list of duties. Qualifications: education/experience: high school diploma or GED, 2 years spa customer and operations experience preferred. Skills: good communication skills, computer literate, must be able to communicate in English. Requirements: physical demands (stand, move, walk up to 1.5 mile, climb stairs, sit, smoke-filled environment, spa environment, noise level moderate/escalate, lift 25 lbs, dexterity). Also "Access to sensitive areas and information: As per the ACGC Access Matrix". Also "Signatory ability: Gift Certificates, Complimentary coupons, All forms necessary for Spa Operation, Refunds in InfoGenesis". Also "Supervisory Responsibilities: None". These could be under Requirements as well. We need to ensure we don't lose any info. We'll format each section with

  heading, then either

  for prose or

  • for lists. For About the role: it's a short paragraph; we can use

    . For Responsibilities: list each duty as

  • . For Qualifications: list education/experience as
    • . For Skills: list as
      • . For Requirements: we have multiple subcategories: physical demands, access to sensitive areas, signatory ability, supervisory responsibilities. Could combine into one list? Might be messy. Better to have separate

        paragraphs for each subcategory, but rule says use

        • for any list of duties/requirements/benefits. So if we have a list of items under Requirements, we should use
          • . But we have paragraphs like physical demands description (multiple sentences). Could treat each bullet as a list item. Let's break physical demands into bullet points: - Able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. - May be subjected to a smoke-filled environment. - Typically housed in the spa environment. - Noise level usually moderate but will escalate when located in the casino environment. - Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis. - Sufficient dexterity of hand to use office equipment including computer keyboard, calculator, general office equipment and multi-line telephone. Access to sensitive areas: one bullet: "As per the ACGC Access Matrix." Signatory ability: list of items: Gift Certificates, Complimentary coupons, All forms necessary for Spa Operation, Refunds in InfoGenesis. Supervisory Responsibilities: None (maybe a bullet: "Supervisory Responsibilities: None"). We'll put all under Requirements as a
            • list. Now ensure we don't repeat content. Let's craft HTML. We must not include or . Just fragment. Let's produce:

              About the role

              To assist in Spa operations and functions based on standards stipulated by management. Provide clerical responsibility in support of Spa Management and all areas of Administration. Coverage of desk & spa shifts when necessary.

              Responsibilities

              • Assists the management staff and daily Spa Operations.
              • Assist with front desk check in/out, collect payment, retail sales and spa service reservations.
              • Handle customer concerns that are escalated by the front desk staff.
              • Completes, maintains, and processes pertinent paperwork and records.
              • Work closely with security and management to resolve guest concerns while maintaining the security and safety of tribal assets.
              • Ensure the proper execution of all front desk audit functions.
              • Effectively manage spa room, provider, and facilities to maximize daily operational utilization profitability.
              • Assists in updating and maintaining inventory of office supplies.
              • Analyze and organize office operation as well as performs clerical duties such as typing, filing, proofreading, creating documents and sorting mail.
              • Responsible for guest/member communications and guest appeasement.
              • Inputs and updates guest information in Spa Software computer program.
              • Help train new and existing employees for the efficient operation of the department.
              • Execute the property’s emergency procedures for all emergency circumstances.
              • Assists with inventory and ordering of retail and back bar.
              • Work closely with Housekeeping, Engineering and F&B to resolve issues within the spa and pool areas and department.
              • Provide excellent guest service to both guest and internal clients.
              • Maintain Forbes 5 Star and ACE Standards.
              • Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
              • Supervisory Responsibilities: None

              Qualifications

              • High school diploma or G.E.D.
              • 2 years Spa customer and operations experience preferred.

              Skills

              • Good communication skills.
              • Must be computer literate.
              • Must be able to communicate in English.

              Requirements

              • Able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work