Lead Valet Attendant-(The New Valley Hospital)

About the role

As Guest Service Captain, you orchestrate the service experience for hotel guests while working alongside coworkers to ensure the site’s service standards are met or exceeded. Under the direction of the Account Manager, you have additional duties involving coordination and administration, troubleshooting, and guidance when the manager is not on-site. Although not a manager, you may handle critical issues and make judgment calls when expediency is priority. Non-urgent matters are reported to the manager for instruction.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with all guests, client staff, and coworkers; acknowledge and greet guests within 30 seconds of arrival.
• Effectively participate in “The Show” and deliver “Aggressive Hospitality” to guests; use the appropriate site greeting.
• Open all vehicle and hotel doors for guests; check in arriving guests and explain vehicle parking and retrieval procedures.
• Park and retrieve vehicles while driving slowly and cautiously; maintain accuracy and composure under pressure to handle guest complaints and difficult situations.
• Use proper phone etiquette; post up in appropriate areas when not assisting guests or completing other tasks.
• Conduct effective room presentations when providing bell services; assist with delivery and pick-up of items to guest rooms.
• Assist guests with directions, taxis, reservations, and other inquiries; maintain detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions, parking rates, and other pertinent information.
• Promote teamwork through leading by example and effective communication; lead the work group in delivering high levels of guest service.
• Appoint fellow associates to routine roles; assign coworkers to non-ordinary roles at the direction of the Account Manager.
• Reduce staff during the shift if business conditions dictate, using an approved method at the direction of the Account Manager.
• Issue claim checks to guests only after receiving vehicle keys; collect vehicle claim checks from all guests prior to issuing keys.
• Complete ticket information including key tag, guest folio, location of vehicle, damage surveys, and claim check receipt for all vehicles taken into the valet system; secure all keys on a belt clip or in a locked key box.
• Ensure staff do not provide “lift” services to any hotel or hospital guest, only offering a hand for assistance; check wheelchairs for safe operation prior to each use and clean wheelchairs after each use.
• Protect guest confidentiality in accordance with HIPAA requirements; maintain the security of customer financial and identifying information.
• Assist the Account Manager in building work schedules and making calls to notify associates of schedule changes or openings.
• Identify and collect revenue for all vehicles; complete accurate cash drop slips and envelopes.
• Complete the shift report and other shift paperwork with detail and accuracy; reconcile revenue and tickets at the end of every shift.

Requirements

• High school diploma or GED.
• At least 18 years of age; must pass a criminal background check, MVR, and drug screen.
• Completion of Towne Park’s Wheelchair Safety Training course.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver’s license and clean driving record.

Skills

• Ability to drive manual transmission vehicles.
• Proficiency in speaking, reading, and writing Standard English; ability to comprehend simple instructions, correspondence, and memos.
• Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
• Ability to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form.
• Mathematical ability to add and subtract three-digit numbers, multiply and divide with 10’s and 100’s, and perform these operations using American currency.
• Understanding of 24-hour and military time systems; ability to clearly understand rates applicable to time passed.

Pay

The hourly base pay is $16.25 per hour plus tips.

Schedule

Full-time with open availability; weekends are required.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligibility to enroll in the company’s 401k retirement savings plan (eligibility requirements depend on job classification, length of employment, and hours worked).
• Note: Seasonal and temporary roles are not eligible for the benefits outlined above.

Working Conditions & Physical Demands

• Regularly required to talk or hear; frequently required to sit or stand for extended periods, and may need to run, walk, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Lifting requirements: exerting up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.
• Majority of work performed outdoors for extended periods, including the entire duration of the shift; subject to environmental conditions including extreme heat and cold.
• Travel of up to 5% may be required.