Lead Valet Attendant(Jefferson Einstein Medical Center)

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay is $14 per hour plus tips.

Work Schedule: The work schedule for this position is 6am-3pm with open availability.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

Essential Functions

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
  • Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions.
  • Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests.
  • Addresses guests using the appropriate greeting for the site.
• Opens all vehicle and hotel doors for guests.
  • Checks in arriving guests and explains vehicle parking and retrieval procedures.
  • Parks and retrieves vehicles while driving slowly and cautiously.
  • Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.
• Uses proper phone etiquette.
  • Posts up in appropriate areas when not assisting guests or completing other tasks.
• Uses proper phone etiquette.
  • Conducts an effective room presentation when providing bell services for guests.
  • Assists with the delivery and pick up of items to guest rooms.
  • Assists guests with directions, taxis, reservations and other inquiries.
  • Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
  • Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance.
  • Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use.
  • Protects guest confidentiality in accordance with HIPPA requirements.
  • Maintains the security of customer financial and identifying information.
• Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings.
  • Identifies and collects revenue for all vehicles.
  • Completes accurate cash drop slips and cash drop envelopes.
  • Completes the shift report and other shift paperwork with detail and accuracy.
  • Reconciles revenue and tickets at the end of every shift.

Qualifications

• Education: High school diploma or general education degree (GED) Required
• Licensure, Certification, Etc.: Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen. Must complete the Wheelchair Safety Training course provided by Towne Park
• Work Experience: Six (6) months related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Must have and maintain a valid driver’s license and clean driving record
• Skills: Must be able to speak, read and write Standard English language. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence. Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates. Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. Mathematical Skills: Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money. Must be able to understand 24 hour and military time systems. Must be able to clearly understand rates applicable to time passed.