Lead UX Designer & Rapid Prototyper

Key Responsibilities & Deliverables

• Personas, journey maps, service blueprints, ecosystem maps, and user flows
• Information architectures, taxonomies, content models, navigation frameworks, and scalable interaction patterns
• Low-, medium-, and high-fidelity wireframes and interactive prototypes
• Experience concepts, future-state visions, and end-to-end customer experience models
• Rapid prototyping and iterative design validation with product, engineering, research, and business teams
• Usability studies, concept-validation plans, feedback sessions, and synthesis of user research findings
• Customer journey and experience recommendations based on research, analytics, and stakeholder feedback
• Executive-ready storytelling artifacts, presentations, and design recommendations
• Clear documentation of design decisions, interaction patterns, requirements, and implementation guidance
• Collaboration with developers and technical teams to ensure design feasibility and implementation fidelity
• Support for reusable design patterns, component libraries, and scalable UX standards
• Facilitation of design workshops, stakeholder sessions, and cross-functional collaboration
• Participation in in-person planning and collaboration sessions, including quarterly PI Planning activities

Required Qualifications

• Significant hands-on experience in UX design, product design, interaction design, information architecture, service design, or a related field
• Strong experience translating ambiguous business and customer needs into intuitive user experiences
• Proven ability to create personas, journey maps, user flows, wireframes, prototypes, and future-state experience concepts
• Strong understanding of information architecture, taxonomy, content modeling, navigation, and interaction design
• Experience conducting or supporting usability testing, concept validation, and user-feedback activities
• Experience working with product owners, researchers, developers, product managers, and business stakeholders
• Strong presentation, storytelling, facilitation, and stakeholder-management skills
• Able to clearly communicate design rationale, tradeoffs, and recommendations to technical, business, and executive audiences
• Experience working in Agile, iterative, or product-development environments
• Ability to travel approximately 25% and participate in periodic in-person planning sessions

Preferred Qualifications

• Experience with large-scale digital products, marketplaces, ecommerce, travel, transportation, hospitality, or other customer-facing platforms
• Experience working within complex enterprise environments with multiple products, platforms, and stakeholder groups
• Experience with SharePoint or enterprise content and collaboration platforms
• Experience with design systems, reusable component libraries, or scalable UX standards
• Experience supporting product discovery, rapid experimentation, and customer-validation initiatives
• Strong understanding of service design and cross-channel customer experiences
• Experience developing executive-level presentations and experience strategy recommendations

Lumen Solutions Group Inc.

Equal Opportunity Employer. All qualified applicants will be considered for employment without any unlawful discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.