Lead UX Designer

About the role

We are seeking an exceptional Lead UX Designer to own the end-to-end experience strategy and execution for our prenatal diagnostic platform, Unity. This role sits at the intersection of cutting-edge genomics and human-centered design - leading the translation of complex molecular diagnostics into seamless, trustworthy experiences that empower clinicians, patients, and operational teams.

Responsibilities

• Strategic Design Leadership
• Own the complete UX vision and strategy for Unity's patient and provider platforms, from research insights through final implementation
• Partner with product leadership to shape roadmaps, define priorities, and determine phased approaches that balance user needs, technical feasibility, and business goals
• Apply systems thinking to visualize and simplify complex relationships between patients, providers, lab processes, payer requirements, and data systems
• Transform scientific complexity into intuitive digital experiences that build trust and understanding
• Lead the complete design process from discovery and research through wireframing, prototyping, user testing, and final production-ready deliverables
• Create and maintain high-quality design artifacts: user flows, journey maps, wireframes, prototypes, and design system components that capture the full patient and clinician experience
• Own in-product microcopy and content strategy, ensuring every word builds clarity, confidence, and trust
• Evolve Unity's design system, promoting consistency, scalability, and craft in partnership with branding and marketing teams
• Ensure accessibility, regulatory compliance, and ethical considerations are integrated into every design decision
• Lead user research initiatives to uncover insights that drive product strategy and design decisions
• Synthesize insights from clinicians, patients, and operational teams to identify unmet needs and design opportunities
• Champion the user perspective in cross-functional discussions, balancing clinical requirements, technical constraints, and business objectives
• Collaborate with product managers, engineers, clinicians, and genetic counseling teams to align design work with broader organizational goals
• Identify opportunities and drive initiatives independently while maintaining strategic alignment across teams

Qualifications

• 7–10 years of professional experience in UX, product design, or service design
• 3+ years in leadership roles with demonstrated ability to own design strategy and guide team members
• Proven track record designing in healthcare, biotech, or similarly complex regulated environments
• Experience in both B2B and B2C healthcare product contexts preferred
• Background working with AI-powered product experiences a plus
• Track record of partnering with product management on prioritization and phased delivery approaches
• Expert-level skills in design and prototyping tools: Figma, Sketch, Miro, or similar platforms
• Deep understanding of user research methodologies, from generative research to usability testing
• Mastery of information architecture, interaction design principles, and UX best practices
• Strong grasp of accessibility standards (WCAG) and healthcare regulatory requirements (HIPAA, FDA)
• Experience creating and maintaining design systems at scale