Lead Usher (Pool)

Major Duties

• Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.
• Assigned as needed to lead an Audience Services team responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control.
• Performs other duties as assigned.

Qualifications

• Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre-related setting required.
• Equivalent to at least one (1) semester of experience as a Soraya Usher preferred.
• Catering or food service experience is a plus.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
• LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.

Knowledge, Skills, & Abilities

• Working knowledge of theatre etiquette and performing arts center customer service standards and protocols.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills.
• Flexibility and patience when interacting with others and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons.
• Able to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines.
• Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.

Pay, Benefits, & Work Schedule

Classification: Community Service Specialist / 8820 / 2
The anticipated HIRING RATE: $22.23 per hour. The salary range for this classification is: $21.36 - $31.13 per month.
HOURS: Intermittent, on-call; hours and schedule vary.
This is a Temporary position; end date to be determined.
The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.

General Information

Applications are currently being accepted to establish a Lead Usher POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2025 or until an adequate amount of applications have been received.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is set forth in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.