Senior Lead Usher (Pool)

About the role

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer.

Major Duties

• Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.
• Leads Audience Services teams responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control.
• Provides general administrative support assistance including contributing to various post-event reports, assisting with management and care of staff uniforms, and assisting with implementation of staff training sessions.
• Performs other duties as assigned.

Qualifications

• Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre related setting required.
• Equivalent to at least one (1) semester of experience as a Soraya Lead Usher preferred.
• Catering or food service experience is a plus.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications are preferred.

Knowledge, Skills, & Abilities

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
• Displays exceptional leadership and supervision skills; excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills; flexibility and patience when interacting with others.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons.
• Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines.
• Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.