Lead UI/UX Designer
About the role
The Agentforce for Service design team at Salesforce is seeking a Lead Product Designer to shape how service professionals and their customers interact with the world's leading CRM platform. This role requires a deep understanding of AI and user-centered design methods, with a passion for driving innovation and aligning design with business outcomes.
Responsibilities
- Define and drive the design vision for your area, translating business objectives and user needs into a clear, prioritized direction across workstreams.
- Influence product- and function-level roadmaps by surfacing insights, clarifying ambiguity, and fostering strong partnerships across Product and Engineering.
- Partner with Research to synthesize insights into experience maps, journeys, and narratives that shape product direction on a rapid, iterative loop.
- Raise the bar across the team through design critique, pairing, and mentorship.
Requirements
- 7+ years of experience designing and delivering products in cross-functional teams.
- A deep understanding of AI and its applications in workflow.
- Mastery of user-centered design methods, research, and usability testing.
- The ability to influence others and build consensus across teams while navigating ambiguity.
- Expert knowledge of design and AI productivity tools such as Figma, Figma Make, and Cursor.
Qualifications
- Experience with CRM or enterprise software.
- A passion for mentoring designers and elevating craft across a team.
Skills
Expertise in design and AI productivity tools such as Figma, Figma Make, and Cursor. A deep understanding of AI and its applications in workflow, with mastery of user-centered design methods, research, and usability testing.
Benefits
At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For more details, visit this link.
Pay
The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.
Schedule
Full-time position.