Lead UI/UX Designer

About the Role

As the Lead UI/UX Designer, you will own the design of B2B applications that empower Trinity’s business. Collaborating closely with product teams, engineering, and stakeholders, you'll transform complex logistics workflows into intuitive and delightful user experiences. Your mission includes evaluating user needs, crafting mockups and navigation components, supporting usability testing, maintaining the Trinity UI kit, and contributing to user journeys, personas, and system blueprints. You will play a pivotal role alongside senior staff and leadership in developing and applying best practices for UI/UX methodologies, process-centric design, quality assurance, monitoring, metrics, support, and documentation.

This role is grounded in Trinity’s Core Values: Service.Excellence, Make it Happen, and We Not Me.

Remote Eligibility: Hybrid to Seaford, DE, Minneapolis, MN, or Fort Worth, TX office.

Responsibilities

• Gather and evaluate user requirements in collaboration with product owners and engineers.
• Illustrate design ideas using storyboards, process flows, and sitemaps.
• Design graphic user interface elements such as menus, tabs, widgets, navigation buttons, and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites function and flow.
• Create original graphic designs (e.g., images, sketches, and tables).
• Prepare and present rough drafts to internal teams and key stakeholders.
• Conduct user research and usability testing with internal teams, agents, and customers; identify and troubleshoot UX problems (e.g., complexity or usability) and turn findings into actionable design improvements.
• Update UI-kit standards on UI elements such as fonts, colors, layout, component function, and images.
• Collaborate with marketing and other business units to develop customer journeys, personas, and service blueprints.
• Develop a strong understanding of how Trinity’s applications operate, are structured, and how users interact with them.
• Provide design support to technical operations staff when building, deploying, configuring, and supporting systems for users.
• Advocate for the user and for accessibility (WCAG) standards across the product organization.
• Keep the department leader informed of the status of all objectives within your span of control, including problems or concerns and strategies to resolve them.
• Remain knowledgeable about market and industry trends relating to prevailing and emerging design principles and UX methodologies.
• Actively participate and contribute in corporate meetings and sprint ceremonies.
• Consistently live and model the organization’s core values, leadership, and personal competencies.
• Participate in special projects and handle other assigned duties as required.
• Some travel required.

Qualifications

• 5+ years of UI/UX or product design experience.
• Experience in B2B web applications strongly preferred.
• Portfolio demonstrating end-to-end design work and measurable impact on complex, data-rich products.
• Strong preference for experience in logistics, transportation, supply chain, or other operationally complex domains.
• Proficiency with modern design and prototyping tools such as Figma (including components, libraries, and prototyping) and Adobe Creative Suite.
• Knowledge of wireframe tools (e.g., Adobe XD, InVision, or Figma).
• Understanding of at least one current UI language or framework such as Angular or React.
• Understanding of business process principles and the ability to translate process to process-centric designs.
• Strong ability to define solutions, collect data, establish facts, and draw valid conclusions.
• Experience building or contributing to a design system and collaborating closely with front-end engineers.
• Proficient organizational skills, with the ability to manage and execute multiple projects simultaneously.
• Excellent verbal and written communication skills, with the ability to present design decisions clearly to technical and business audiences.
• Commitment to living Trinity’s Core Values.

Preferred Qualifications

• Familiarity with logistics or TMS platforms and the day-to-day work of brokers, carriers, and shippers.
• Experience designing both internal operational tools and external customer portals.
• Basic understanding of HTML/CSS and front-end frameworks to collaborate effectively with engineering.
• Experience with data visualization and dashboard design.
• Participation in a UI kit creation effort.

Work Environment

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, use hands, arms, and fingers to handle and lift objects up to 10 pounds. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.