Lead Triage Hotline Nurse (RN)

About the role

Compass Connections provides emergency shelter and group home placement for children while working to reunite them with family. We are hiring a Registered Nurse to join our team.

Responsibilities

• Meet and maintain all federal and state regulatory guidelines and standards applicable to this position.
• Develop staffing schedules and assignments and provide solutions to resolve staffing gaps.
• Provide telehealth triage services to assess patient needs and evaluate symptoms, including answering patient inquiries, providing patient teaching, and determining the urgency and appropriate course of action.
• Conduct in-person and virtual assessments based on established protocols and accurately document medical findings.
• Gather, collect, and clarify patients' current condition and past medical history.
• Effectively communicate with Medical Director as needed for reporting findings which are concerning for patient's health and well-being.
• Participate in the development of health and medical related protocols and procedures for federal programs.
• Communicate with Lead Medical Coordinators and other medical staff to devise individual plans of care and acts as a nurse support to other medical staff.
• Participate in scheduled meetings, team decisions and operations.
• Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality of health care records and information in keeping with HIPAA and Compass Connections confidentiality and Personally Identifiable Information (PII) protocol and procedures.
• Adhere to scheduled hours pertaining to position, remain available for on-call scheduling, and work evenings, weekends and holidays as needed, requested, or deemed appropriate by Regional Director and Executive Director.
• Address other job duties as assigned or for unforeseen matters that require attention to maintain a fluid and fully functional program.
• Review, write, and update medical protocols and procedures in collaboration with Medical Services and Compass Connections Professional Management Team.
• Plan, organize and, prioritize daily work using sound judgement.
• Monitor established health care plans for service population at the sites within the timeframe established by our State and Federal partners.
• Ensure accurate documentation in accordance with agency policies and procedures, regulatory requirements and standards, and program timeline requirements.
• Manage staff performance by providing immediate feedback, routine 1:1 coaching sessions and corrective action as necessary.
• Meet all program and federal partners' documentation and processes requirements.
• Other duties as assigned.

Qualifications

• Registered nurse license, Bachelor of Science in Nursing.
• Good standing as a licensed Registered Nurse with the State of Texas Board of Nursing.
• Current BLS certifications (PALS preferred), First aid, CPR, Emergency behavior intervention.
• At least 5 years of experience as a RN.
• Two (2) years of management experience.
• Pediatric nursing experience (preferred).

Skills

• Work collaboratively with other staff members, service providers and professionals.
• Communicate effectively in writing and verbally in English.
• Work in a fast-paced environment and make decisions based on the needs of the program and service population, while maintaining emotional control and professional composure at all times.
• Maintain computer literacy required to meet the responsibilities of the position.
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Demonstrate a working knowledge of all Compass Connections policies and procedures.

Pay

Salary: $113,256.00 annually.

Schedule

Monday-Friday 8am-5pm, with coverage of team when needed. Must remain available for on-call scheduling and work evenings, weekends and holidays as needed, requested, or deemed appropriate.

Benefits

• 100% employer-paid medical, dental, vision insurance.
• Retirement plan options.
• Additional employer sponsored benefits available.
• All benefits available on the first day of employment.