Lead Ticket Checker, Winter 26/27

About the role

Crystal Mountain, the Pacific Northwest's premier destination for skiers, snowboarders, and summer adventurers, is part of the Alterra Mountain Company family of resorts. A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating legendary adventures and enduring memories that mountains bring everyone.

Mission: Deliver exceptional service and adventures worthy of our extraordinary mountain terrain and beauty.

Values: We appreciate effort but value performance; we build relationships by acting with integrity; we communicate and decide through collaboration; we protect our environment to ensure our future; we have fun doing what we do.

Location: Crystal Mountain, Washington. This is a housing-eligible position reporting to the Lift Operations Manager and Ticket Checking Supervisor, with Ticket Checkers reporting to this role.

Job Summary

Assist Ticket Checkers at multiple lifts in daily duties, identify and delegate tasks and projects for Ticket Checkers, and give Ticket Checkers breaks. Understand how the RFID gates and tablets work, know each ticket and pass type, and handle minor ticket and guest issues. The Ticket Checking Lead works closely with Guest Service employees while handling ticket issues.

Responsibilities

• Efficiently perform all duties of a Ticket Checker
• Enthusiastically interact with guests at every opportunity and provide customer service
• Set up and break down multiple lift mazes daily
• Lead your team of Ticket Checkers in assigned tasks and projects
• Adhere to all company and department policies and procedures and set an example for others to follow
• Assist in training new employees
• Ensure all breaks are completed in accordance with Department of Labor policies
• Responsible for the overall appearance of mazes and staff, as well as auditing supplies and documentation throughout the day
• Assist in physically demanding tasks such as shoveling
• Conduct crowd control in lift lines
• Maintain a professional appearance and demeanor
• Be respectful to all employees and guests at all times
• Be dependable and reliable
• Identify and delegate tasks to Ticket Checkers throughout the day
• Encourage a safe work environment

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

Requirements

• Leadership and/or Ticket Checking Lead experience required
• Ski/Snowboard experience preferred
• Clear and concise verbal and written communication skills
• Excellent customer service skills
• Must be self-motivated and able to maximize use of time and resources

Physical Demands & Working Conditions

• Required to work early mornings, evenings, weekends, holidays, and long hours while in operation
• Must be able to work flexible schedules
• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis
• Perform repetitive tasks
• Ability to work for extended periods of time standing, bending, reaching, speaking, and sitting on a constant basis
• Working outside in various extreme cold and changing weather conditions for long periods of time

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace (deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more)
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Pay

Hourly wage: $22.00 – $23.50

Schedule

Early mornings, evenings, weekends, holidays, and long hours during operational periods. Flexible scheduling required.