Lead Teller - Deland

About the Role

As a Lead Member Service Representative for our Deland branch, you’ll be the first step in helping our members live financially free. You will lead daily teller line operations, act as Manager On Duty, and drive member engagement through consultative conversations.

• Lead daily teller line operations — including scheduling, transaction support, on-the-job training, and performance monitoring — to ensure efficient, accurate, and consistent service delivery.
• Act as Manager On Duty in the absence of the Branch or Assistant Branch Manager, handling branch opening/closing and end-of-day balancing.
• Serve as the first point of contact for operational questions and issues, resolving concerns quickly while maintaining compliance with policies and procedures.
• Drive member engagement through consultative conversations, uncovering needs and recommending appropriate products and services to support members' financial goals.
• Execute daily coaching and development of MSRs to ensure performance expectations are consistently met or exceeded.
• Remain fully up to date on operational procedures, systems, and all product/service offerings.
• Act as the primary custodian of credit union assets, performing internal control checks and managing branch cash levels.
• Assist or serve as ATM custodian, ensuring functionality, cash levels, and reporting.
• Support members with all account services, including cash handling, official checks, money orders, savings bond orders, and safe deposit box access.

Requirements

• Strong performance and a desire to grow in a leadership role.
• Experience supporting branch operations or leading a team, with a deep understanding of teller functions and credit union procedures.
• A proven track record of delivering excellent member service while driving referrals and deepening relationships.
• Confident, consistent, and capable of making decisions independently while knowing when to escalate.
• Natural leader and coach; skilled at motivating others, providing feedback, and helping teammates succeed.
• Highly organized with a strong attention to detail.
• Demonstrates sound judgment and takes pride in being a dependable, go-to resource in the branch.
• Adaptable and solutions-oriented, always ready to jump in wherever needed to support the team.

Benefits

• 11 paid holidays and generous paid time off to recharge and reset.
• 6% 401(k) match to build your future.
• $700 annual contribution to your Health Savings Account.
• Comprehensive maternity leave program to support growing families.
• Medical, dental, vision, disability, and life insurance coverage.
• Leadership development, tuition assistance, and advancement opportunities.
• Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program.

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission — changing members’ lives on the journey to Financial Freedom — drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way.