Lead Technician, Service Delivery

Position Overview

As a Lead Technician, you will act as a technical lead and provide comprehensive expertise in IT support and management. You will handle the most complex technical problems, perform advanced troubleshooting, and document support activities. Your role will also involve setting up and configuring new equipment, maintaining inventory records, and continuously improving your technical skills and knowledge. Additionally, you will lead major projects, develop support strategies, oversee the performance of the support team, and provide mentorship to Specialist III and IT Service Support Technicians I, II, and III.

You'll Come With

• 8+ years of experience in IT support or a related field
• Expert knowledge of hardware, software, and network troubleshooting
• Ability to handle the most complex technical issues
• Strong strategic planning and team leadership skills

Day In The Life

• Handle and resolve the most complex technical problems, escalating critical issues to management or external support if necessary (25%)
• Set up and configure new equipment (20%)
• Maintain inventory records and document support activities (10%)
• Continuously improve technical skills and knowledge (5%)

Requirements

You will come with:

• Expert knowledge of hardware, software, and network troubleshooting
• Ability to handle the most complex technical issues
• Strong strategic planning and team leadership skills

Benefits

We offer:

• Competitive wages
• Flexible hours
• An associate discount
• Burlington’s benefits package includes medical, dental, and vision coverage including life and disability insurance
• Paid time off
• Paid holidays
• A 401(k) plan

Pay

Min-Mid $25.15 - $34.00

Schedule

Full-time

Remote Type

Hybrid

Evergreen

No