Lead Technician

About the role

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Responsibilities

• Inspect and evaluate property damage to determine the extent of the restoration work required.
• Perform tasks related to water extraction, fire and smoke damage repair, mold remediation, and structural drying.
• Use specialized equipment and tools to carry out restoration processes efficiently and safely.
• Document the restoration process, including damage assessments, work performed, and any other relevant information for reporting and insurance purposes.
• Communicate with clients to explain the restoration process, answer questions, and address any concerns.
• Adhere to all safety protocols, industry regulations, and company policies to ensure high standards of quality and safety.
• Participate in the on-call rotation.
• Other duties as assigned or apparent.

Requirements

• 1+ year(s) previous experience in the restoration industry
• Communication skills
• Organizational skills
• Problem-solving/Decision-making capabilities
• Analytical thinking
• Must possess a valid driver’s license and maintain a satisfactory driving record.
• OSHA 10/30/40 Certification
• Previous experience with DocuSketch, Mica, or Restore 365
• Bilingual in English and Spanish is a plus

Benefits

We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
• Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
• Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
• Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.

Pay

The pay grade for this role is Hourly, non-exempt.

Schedule

This is an in-field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided. Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

Physical Demands

This position will typically require the employee to stand or walk for extended periods of time, occasional use of ladders, and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.

ADA

We will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Disclaimer

The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.