Lead Technician

Job Summary

Responsible for overseeing the technician department and refurbishes, repairs, and maintains IT equipment, devices, testing equipment and other electronic equipment as requested.

Duties/Responsibilities

• Leads, trains and assists technicians within the technician department.
• Troubleshoots errors within the ERP and diagnostic and hard drive wiping software and hardware.
• Completes weekly reporting on the technician’s production to ensure production goals are met.
• Manages and orders diagnostic, wiping and other licenses as needed.
• Maintains area organization to ensure max productivity.
• Ensures accuracy of wholesale lots by performing lot verifications and checking for data entry errors.
• Works and interacts with current and prospective clients, other employees, sales representatives, and vendors.
• Communicates with technicians and account representatives to gather accurate work instructions on IT equipment.
• Communicates with account representatives and clients to get Bios, Firmware, MDM, or iCloud locks removed from IT Equipment.
• Solves issues pertaining to enterprise, device, testing and other electronic equipment and works with customers to ensure enterprise equipment and technology is working within specifications.
• Accurately documents and keeps detailed records of all work-related activities.
• Provides all other support as requested by the manager.
• Stays abreast of changes in IT equipment technology.
• Actively works to gain more knowledge and experience.

Required Skills/Abilities

• General mechanical and electrical knowledge.
• Excellent organizational skills and ability to work with limited supervision.
• Ability to communicate effectively with various levels of employees as well as customers both verbally and in writing.
• Proficiency with computers to include MS Word, Excel, Outlook and ability to learn new software.
• Ability to perform general arithmetic.
• Ability to perform duties with a high level of judgment, discretion, and confidentiality.
• Working towards applicable industry certification.
• Demonstrated ability to perform duties as assigned.

Education and Experience

• 2 + years of hands-on experience performing device, testing and other electronics repair and maintenance.
• Broad experience with general IT devices, test equipment, and hand tools.
• Broad experience operating electronic and specialized test equipment; troubleshooting equipment faults, and performing quality assurance testing on a variety of IT equipment.

Physical Requirements

• Frequently exposed to fumes or airborne particles, outdoor weather conditions, extreme cold (non-weather), and extreme heat (non-weather).
• Regularly required to stand, sit, walk, use hands, reach with hands and arms.
• May be required to lift and/or move up to 55lbs.