Lead Technician

About the role

Are you an experienced low-voltage professional ready to take the lead in the field? We’re looking for a driven, detail-oriented Lead Technician to oversee installations, guide technicians, and ensure project excellence across voice, data, fiber, and structured cabling systems. In this role, you’ll be responsible for both hands-on work and onsite leadership—installing and testing cables, training field teams, enforcing safety protocols, and communicating with clients.

What You’ll Do

• Lead the Team. Deliver with Excellence. Own the Installation: Install, terminate, label, and test all types of structured cable—twisted pair, coax, CAT-5/6, tray cable, and fiber (single-mode and multi-mode).
• Train and Mentor: Coach technicians on safety practices, quality standards, and installation methods. Ensure all work aligns with the Scope of Work (SoW), on time and efficiently.
• Drive Safety & Compliance: Apply and enforce safety policies (Instrata/customer standards) and escalate high-risk activities.
• Use the Tools: Confidently manage Instrata deliverables including: Order Package, Scope of Work (SoW), Schedule, Budget, and Dependencies, SNAPSHOT and Network Diagrams, QA checklists, Punch Lists, and Closing Documentation.
• Collaborate and Communicate: Maintain clear communication with clients, internal teams, and other Lead Techs. Share updates, concerns, and improvement opportunities.
• Adapt in the Field: Identify and assess changes to scope, schedule, or resources in real time—and escalate when necessary.
• Support RFC/FCO Processes: Assist with scope changes using formal request processes as needed.
• Customer Satisfaction: Engage with clients to ensure expectations are met and identify opportunities to improve service and delivery.
• Support Field Performance: Provide feedback on field team development and work alongside project leaders to optimize execution.

What You Bring

• 2–5 years of hands-on experience installing telecom cabling, TCP/IP networks, CCTV, wireless, and access control systems
• Strong mechanical aptitude and comfort with power tools and hand tools
• Solid understanding of ANSI/TIA/EIA cabling standards and National Electrical Code
• Strong documentation and organizational skills
• Experience working with installation planning tools and client-facing reporting
• Ability to follow both written and verbal instructions

Education & Certifications

• High School Diploma or GED (or equivalent experience)
• Additional industry certifications a plus (BICSI, OSHA, manufacturer-specific, etc.)

What’s in It for You?

• Leadership Opportunity: Step into a trusted leadership role that makes a visible impact on project success.
• Career Advancement: Grow your career in telecom and low-voltage systems with opportunities to move into project management or senior technical roles.
• Client Impact: Be a trusted expert on-site and help deliver best-in-class results.
• Training & Support: Access to tools, processes, and mentorship to help you lead with confidence.
• Competitive Pay: Fair wages, consistent hours, and a role that rewards your experience and leadership.

Work Environment & Physical Requirements

• This is a hands-on, physical role requiring regular lifting/moving of up to 100 lbs.
• You’ll work on active job sites, including rooftops, man lifts, scissor lifts, and confined spaces, with appropriate fall protection and safety gear.
• Climbing ladders, bending, stooping, and standing for extended periods are typical.
• Reasonable accommodations are available for individuals with disabilities.

Apply for this Position