Lead Technician
POSITION SUMMARY
The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is also responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.
ESSENTIAL FUNCTIONS
Team Management: Supervise a team of technicians to oversee job projects from start to finish, ensuring that all tasks are completed according to plan and within the designated time frame.
SOP and Safety Compliance: Ensure that your team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites.
Demolition Execution: Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property.
Drying Documentation: Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
Client Communication: Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed.
Vehicle Operation: Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road.
Compliance Task Completion: Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies.
Attention to Detail: Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.
QUALIFICATIONS
High school diploma or equivalent required
Valid driver’s license with a clean driving record
Ability to pass a background check and drug screening
Strong customer service skills with a desire to help people in difficult situations
Ability to participate in an on-call rotation
Strong work ethic with a commitment to learning, continuous improvement, and personal growth
Positive attitude with a willingness to support others and contribute to a team environment
Working knowledge or 1–2 years of experience in construction, plumbing, water mitigation, carpentry, or related fields (strongly preferred)
IICRC certification (not required)
PHYSICAL REQUIREMENTS
Ability to lift, carry, and move 50 pounds or more regularly
Comfortable working in environments with water, moisture, dust, and debris
Capable of operating tools, equipment, and machinery safely
Wear personal protective equipment (PPE) as required
BENEFITS & CULTURE
Medical, Dental, and Vision coverage (4 medical plan options, including one company-paid medical plan)
Company-paid life insurance
Company-paid short-term and long-term disability coverage
401(k) with generous company match
Paid vacation, sick time, and holidays
Weekly pay
Base salary plus commission opportunities
CULTURE
We take pride in building a team-oriented, high-performance culture where employees support one another and take ownership of their work. We value professionalism, accountability, and continuous improvement, while also recognizing and rewarding hard work. Our goal is to create an environment where every team member feels valued, empowered, and motivated to deliver exceptional service to our customers.