Lead Technician

What You’ll Do

• Lead advanced structured cabling and ICT infrastructure work: install, service, upgrade, and decommission complex structured cabling systems including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies
• Execute high-skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices
• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements
• Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation
• Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling
• Troubleshoot and support network devices

Leadership & Client Responsibilities

• Act as first level of field leadership: ensuring Safety First, followed by Quality, then Production
• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service
• Coordinate workflows with team members to keep projects on schedule and compliant with scope
• Serve as a customer-facing technical professional with exceptional communication and service skills
• Provide clear updates on project status, technical challenges, and resolutions
• Support emergency service requests, ensuring timely response and SLA compliance
• Maintain accurate electronic and written documentation for time, materials, testing results, and work progress
• Request tools, supplies, and materials to ensure readiness and jobsite efficiency
• Participate in required meetings, training, and workshops to maintain expertise and certifications
• Supervise and lead cabling activities, troubleshooting, and QA/QC
• Assume responsibility for proper care and maintenance of all assigned assets and materials
• Complete and submit field reports
• Serve as field point of contact with the client
• Co-lead daily huddles with the team to discuss daily goals, attendance, and priorities
• Perform site walk inspections with the customer
• Provide on-the-job training (OJT) as required, including teaching and mentoring assigned staff

Technical Skills

• Deep knowledge of TIA/BICSI standards and ICT best practices
• Fiber fusion splicing (including high strand ribbon fiber)
• Fiber and copper termination and testing (Fluke DSX8000, OTDR, VFL)
• Patch panel installation, rack and stack, and network device mounting
• Reading and creating port maps and technical documentation
• Ability to use laptops/tablets with digital work software
• Understanding of switching, routing, and low voltage signal flow
• Knowledge of Cisco router installation and configuration (preferred)

Soft Skills

• Positive "can do" attitude and strong team leadership mindset
• Punctual, professional, and reliable
• Exceptional client-facing communication skills
• Strong collaboration and conflict resolution abilities
• High attention to detail and pride in workmanship
• Ability to work independently with minimal supervision

Supervisory Responsibility

Leads small teams, mentors junior techs, and ensures safe, quality-focused execution.

Work Environment & Physical Demands

• Primarily indoors, occasionally outdoors
• Moderate noise typical of construction and data center settings
• Regularly required to sit, kneel, stoop, climb, bend, reach, talk, hear
• Frequently required to stand and walk for extended periods
• Must be able to lift/move 50 lbs regularly and 25 lbs frequently
• Must be able to work at heights and in tight/confined spaces
• Reasonable accommodations available for qualified individuals

Required Tools

Snips, basic hand tools, steel/composite toe boots, VFL (preferred), cordless drill/impact, pliers, testers, punch tools, tape measure, level, flashlight/headlamp, and more.