Lead Technical Program Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

About the role

The Lead Technical Program Manager will lead and motivate teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency, while working in unison with product development teams to create the best experiences for customers. In this role, you will function as the central program leader responsible for driving the successful execution of complex, cross-functional technical programs that span multiple engineering teams, product areas, and go-to-market functions. You will own the integrated program schedule, manage cross-functional dependencies, and ensure end-to-end system readiness from inception through GA launch. This role requires technical depth to dive into specific engineering or product issues and drive them to closure.

Responsibilities

• Partner with Product and Engineering teams across multiple pillars on defining roadmaps, aligning on timelines, and overseeing resource allocation
• Serve as the central point of contact for cross-pillar program coordination, engaging strategically with Pillar TPMs, Engineering Managers, and Product leads
• Define the end-to-end program structure; identify all participating pillars and teams, and meticulously map cross-functional dependencies
• Own the master integrated program schedule, incorporating milestones from all contributing teams and maintaining a consolidated view of the delivery timeline
• Manage risk proactively, anticipate critical path slips early, and surface options to mitigate risks
• Drive completion of programs on schedule and within budget constraints
• Partner with GTM teams to define launch plans, identify and mitigate gaps, risks, and dependencies across all pillars
• Plan, track, and monitor work of cross-functional teams including Product Management, Engineering, Compliance, Technical Operations, Legal, Marketing, Field Enablement, Customer Enablement, and Sales
• Utilize technical depth to actively participate in solution discussions, assess technical trade-offs, and dive deep into specific technical issues to drive closure
• Communicate proactively on project status, schedules, dependencies, issues, and risks across teams and to stakeholders, including senior and executive management
• Engage Security, Legal, and Compliance teams early to ensure all program deliverables meet Docusign's standards
• Establish governance across projects with structure on tracking and reporting; build KPIs and metrics to communicate progress
• Evaluate existing processes and procedures; make recommendations and drive process improvement and adoption of best practices
• Conduct change management efforts of moderate to high complexity, impacting cross-functional processes across pillars
• Lead program retrospectives to capture lessons learned, document best practices, and drive continuous improvement
• Mentor and coach Pillar TPMs and junior TPgMs; share frameworks, tools, and learnings to elevate the broader TPgM function
• Serve as a thought partner to Engineering and Product leadership on execution strategy and organizational effectiveness
• Manage programs across disciplines and geographies

Requirements

• 12+ years leading complex, cross-functional, global programs in SaaS-based products
• Experience operating as a system-level or cross-pillar TPM, owning integrated program schedules and managing dependencies across multiple engineering teams and product areas
• Ability to understand complex system architectures, data flows, and technical trade-offs, and engage meaningfully with engineers
• Experience using Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting, etc.
• B.S. degree in Computer Science or a related field

Preferred Qualifications

• Equally confident working with executive team members as with software developers
• Ability to distill complex and nuanced requirements into understandable concepts for all relevant internal partners
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Experience in a company that has scaled, or experience in both small and large-scale software development organizations
• Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges
• Demonstrated experience mentoring or coaching junior TPgMs and contributing to team-wide program management frameworks

Schedule

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. Minimum 2 days per week in-office; may vary by team but will be a weekly in-office expectation.

Pay

Pay for this position is based on geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the pay ranges in the following locations are:

• California: $158,300.00 - $232,575.00 base salary
• Washington, Maryland, New Jersey, and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary

This role is also eligible for the following bonuses:

• Sales personnel: variable incentive pay dependent on achievement of pre-established sales goals
• Non-Sales roles: company bonus plan calculated as a percentage of eligible wages and dependent on company performance
• Stock: Restricted Stock Units (RSUs)

Benefits

• Paid Time Off: earned time off and paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption, or foster care placement
• Full Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans from day one
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses, and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events