Lead Technical Engineer - ServiceNow

Responsibilities

• Tightly partners with the Product Manager of the pod to enable successful product delivery.
• Owns technical delivery and quality.
• Anchors the technical integrity of the product, guiding engineering decisions and feasibility.
• Determines HOW the product will be built efficiently, securely, and scalably.
• Leads architectural decisions, code quality, and engineering best practices.
• Architectural decisions are based on standards and guidance provided by Data Solutions Architect(s).
• Supports technical team growth, removes technical blockers, and ensures engineering velocity.
• Includes but is not limited to day-to-day technical execution with team/pod.
• Supports the technical team in breaking down work and translating high-level requirements into technical tasks and stories.
• Affirms complexity and effort.
• Collaborates with engineers and technical resources from other teams.
• Includes entire vendor domain: back-end infrastructure, MDM, data pipelines, etc., Service Now internal/external requirements, Dev-Ops requirements, cross-functional requirements (S4/Adams/SSO, etc.).
• Oversees spike work.
• Oversees proper technical documentation in Confluence.
• Defines and enforces technical standards, best practices, and arch guidelines.
• Partners with the Data Solutions Architect(s) to design and define Vendor Enterprise Architecture.
• Closes partnership with Dev-Ops to ensure work is scoped and meets requirements.
• Picks up work/stories/tasks (50% of time hands-on-keyboard).
• Manages scalability, security, and performance - technical roadmap.
• Mitigates technical debt.
• Identifies and mitigates technical risks or bottlenecks in development.
• Triages and troubleshoots critical issues and guides resolution.
• Performs code reviews, UAT testing plans, and ensures robust testing.
• Drives continuous integration best practices.
• Supports team growth and supports.
• Identifies and surfaces gaps in resources (expertise and quantity).

Qualifications

• Strong background in ServiceNow implementation and customization.
• Experience in developing and configuring workflows, UI policies, business rules, client scripts, and scheduled jobs.
• Knowledge of designing and implementing forms and request fulfillment workflows.
• Experience in developing custom portals and UI/UX components.
• Proficiency in integrating ServiceNow with third-party applications.
• Experience in creating custom integrations and working with cross-functional technical stakeholders on integration requirements.
• Experience in Identity Access Management (IAM)/RBAC Management.
• Experience in testing and deployment.
• Experience in maintenance, including security configurations and user administration.
• Experience in platform upgrades and other instance management.
• Experience in monitoring system performance and troubleshooting issues.