Lead Technical Content Strategist (Remote)

About the role

The Senior Technical Content Strategist will develop user documentation for assigned software products, coordinate with support resources, and advise on technical communication best practices.

Responsibilities

• Apply Technical Communication fundamentals to assigned documentation projects
• Participate as a member of an Agile product team for assigned products
• Coordinate and enable assignments for support of TCS resources in order to meet all expectations for release deliverables
• Demonstrate domain expertise in assigned products and cross platform integration, as well as high-level expertise in multiple products
• Scope, research, plan, create and test deliverables using Medidata’s brand standards and processes
• Translate complex technical content into clear and concise articles
• Build accurate descriptions of tasks and concepts and user workflows in the assigned products' knowledge spaces; optionally, apply API documentation concepts
• Use content authoring, delivery, and measurement tools - Confluence, Jira, Notebook LM, Google suite, Acrolinx, Pendo
• Conduct content analysis and implement improvements based on feedback
• Interview subject matter experts (SMEs) regarding assigned products
• Serve as a peer editor to others’ content
• Negotiate deliverables and apply problem solving skills to reach project decisions independently in a timely manner
• Influence user learning experience through TCS outcomes
• Advise product team on TCS best practices and process implementation, including knowledge space planning and content organization
• Coordinate and enable assignments for support TCS resources in order to meet all expectations for release deliverables

Requirements

• Five to eight (5-8) years of technical writing experience, preferably with software or online systems
• Clinical Experience a plus
• Experience with Rave CTMS or related CTMS software a plus
• Education: Bachelor degree in Technical Communications with clinical trial operations experience - or equivalent
• A Master’s degree is a plus
• Project Management (PMI/PMP) certification a plus
• Agile project management certification is a plus
• Communication skills: Demonstrate good interpersonal and communication skills (both spoken and written)
• Demonstrate emotional intelligence and open mindedness toward diversity and Inclusion
• Participate and contribute to team building strategy
• Demonstrate ability to have crucial conversations with team members
• Represent TCS objectives and processes changes and execute agreed solutions with minimal supervision

Qualifications

• Five to eight (5-8) years of technical writing experience, preferably with software or online systems
• Clinical Experience a plus
• Experience with Rave CTMS or related CTMS software a plus
• Education: Bachelor degree in Technical Communications with clinical trial operations experience - or equivalent
• A Master’s degree is a plus
• Project Management (PMI/PMP) certification a plus
• Agile project management certification is a plus
• Communication skills: Demonstrate good interpersonal and communication skills (both spoken and written)
• Demonstrate emotional intelligence and open mindedness toward diversity and Inclusion
• Participate and contribute to team building strategy
• Demonstrate ability to have crucial conversations with team members
• Represent TCS objectives and processes changes and execute agreed solutions with minimal supervision

Skills

• Technical Communication fundamentals
• Agile project management
• Content authoring, delivery, and measurement tools - Confluence, Jira, Notebook LM, Google suite, Acrolinx, Pendo
• Content analysis and improvement
• Translation mechanics
• Subject matter expert interviews
• Peer editing
• Deliverable negotiation
• Problem solving
• User learning experience influence
• Knowledge space planning
• Content organization
• Team coordination

Benefits

• Medical, dental, life and disability insurance
• 401(k) matching
• Family leave
• Flexible paid time off
• 10 paid holidays per year

Pay

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses.

Schedule

This is a hybrid remote/in-office role. Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.