Lead Tech / Crew Chief

About the role

ServiceMaster TEAM provides water, fire, and smoke damage restoration services for homes and businesses. We are seeking an experienced Lead Restoration Technician / Crew Chief with strong IICRC alignment to oversee field mitigation projects and lead restoration teams in accordance with IICRC standards.

Key responsibilities

• Lead water damage restoration
• Direct daily jobsite operations
• Perform and verify moisture inspections, moisture mapping, and psychrometric calculations
• Determine appropriate drying, cleaning, containment, and deodorization strategies in coordination with Project Management
• Set up, monitor, and adjust drying, filtration, and air scrubber equipment
• Oversee controlled demolition and removal per approved scope
• Enforce PPE usage, containment, and cross-contamination control
• Conduct quality control inspections to ensure compliance with IICRC standards and company SOPs
• Document moisture readings, equipment placement, job progress, and photos using restoration software
• Communicate professionally with customers, adjusters, and internal teams
• Assist in training, mentoring, and evaluating technicians at all skill levels

Required qualifications

• 1-3 years experience in restoration, mitigation, or disaster recovery
• Demonstrated leadership or crew lead experience
• Valid driver's license with acceptable driving record
• Ability to lift 50+ lbs and work in physically demanding environments
• Availability for emergency response and on-call rotation

Preferred qualifications

• IICRC WRT required; ASD or additional certifications strongly preferred
• Strong understanding of drying science, psychrometrics, and material behavior
• Experience with insurance-driven restoration and adjuster coordination
• Proficiency in restoration documentation and job management software
• Experience assisting with job scoping, supplements, and scope validation

Benefits

• Health insurance
• Vision insurance
• Paid time off
• Training & development
• Opportunity for advancement
• Company-supported advancement
• Competitive compensation with overtime potential
• Opportunity to lead meaningful projects that directly help communities recover

Pay

$18.00 - $23.00 per hour