Lead Tech / Crew Chief
About the role
This position involves disaster restoration tasks including retrieving work orders, ensuring proper equipment and supplies are loaded, arriving at the work site, completing assigned jobs according to company processes and carrier standards, managing technicians, performing daily monitoring, explaining job processes to customers, interfacing with adjusters, preparing estimates, inspecting jobs, obtaining customer signatures, resolving customer issues, and training new technicians.
Responsibilities
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
- Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
- Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
- Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
- Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
- Completes sketch and scope sheet for estimate, complete drying records using mobile software
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Solves issues with customers, communicates customer issues, daily job activities with key company staff
- Prepares and/or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
- May train new technicians or key operational team members
- Ensures safety standards are being followed during all active jobs
Requirements
- Knowledge of disaster restoration industry
- Valid Drivers’ License and satisfactory driving record
- Strong verbal and written communication skills
- Strong problem solving and customer service skills
- Must be able to prioritize activities and meet deadlines
- Experience with entering data using a tablet or mobile phone
- Report to work on time in a clean, complete uniform
- Read and follow product label usage instructions
Qualifications
- High school graduate or equivalent
Skills
- Proficient with using mobile software to enter data
- Experience with using Xactimate is preferred but not required
- Must be able to prioritize activities and meet deadlines
- Experience in training and managing others
- Strong problem-solving skills
Benefits
- Role models customer service expectations with home owners, adjusters, vendors etc.
- Knowledge of disaster restoration or construction industry
- Certifications are preferred, but not required: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician
Pay
Compensation is commensurate with experience.
Schedule
Hours are flexible and may vary based on business needs.
Benefits
- Health insurance
- 401(k) plan
- Employee assistance program
Company Information
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.