Lead Team Member

About the role

Location: 1250 Chartiers Ave, McKees Rocks, PA 15136. Full-time position with flexible shifts including days, evenings, overnights, and weekends.

Responsibilities

• Customer Satisfaction: Provide prompt, excellent customer service in a courteous, friendly, and attentive manner. Greet customers as they enter and thank them as they leave. Give assistance and offer suggestions or recommendations. Ring up all sales on the cash register properly and accurately, handling money, checks, and other payment types. Operate fuel console, lottery machines, money order machine, and telecom transactions. Report to work on time and follow the dress and appearance code.
• Facility Condition: Maintain the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing general housekeeping duties. Perform multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment. Inspect store facilities and equipment for safety, cleanliness, and proper working order. Contact maintenance for repair when needed.
• Merchandising: Complete build-to’s for ordering/purchasing merchandise. Receive and verify vendor deliveries. Maintain adequate stock throughout the store and supplies in counter areas; rotate stock properly. Place advertising and pricing signage inside or outside the facility including marquees, ceilings, walls, and windows.
• Sales Controls: Control merchandise, cash shortages, and other selling expenses. Assist in maintaining proper inventory levels and shift audits.
• Financial Controls: Monitor shift sales, cash handling procedures, and other shift functions including daily close-out functions. Notify the Store Manager of any sales, cash, inventory, or operating discrepancy. May receive and sign vendor deliveries and verify quality and quantity of product. Follow Company and/or brand guidelines for product breakage or spoilage.
• Staffing Controls: Supervise the activities of customer service representatives in the absence of the Store Assistant Manager. Help coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct, and performance standards. Monitor customer traffic and make appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs. Assist with counseling of employees and provide feedback to help employees improve performance. May provide direction for managing the fast food service area of the store. Know the gasoline pricing strategy for the store and change gasoline prices correctly.
• Security Controls: Report all incidents including but not limited to employee or customer injuries, theft, property damage, or improper sanitation or waste disposal to the Store Manager. Report any situation in which unsafe, unlawful, or unethical conduct is or might be occurring.
• Administrative: Perform duties associated with shift change such as counting the cash drawer, recording employee purchases, and completing end-of-shift/shift change reports. Keep and ensure all employees keep accurate timekeeping records. May take inventory of supplies and equipment. Attend job-related meetings (may be required to work irregular hours). Provide regular and predictable onsite attendance. Complete daily store reports and other duties as assigned by the Store Manager.

Requirements

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to work with the equipment, tools, and materials listed in the job duties.
• Ability to work as scheduled including arriving to work on time.
• Ability to communicate information and ideas so others will understand.
• Ability to perform the four basic arithmetic operations (add, subtract, multiply, and divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., assisting in stocking/maintaining inventory levels).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., to replenish fountain syrups).
• Ability to grasp, reach, and manipulate objects with hands for entire shift (requires eye-hand coordination).
• Ability to push/pull with arms up to a force of 20 pounds (e.g., utilizing a hand-truck).
• Ability to reach overhead for objects.
• Ability to bend and twist at waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Be exposed to occasional noise.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Work Environment

• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk-in cooler and/or freezer.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

Pay

Hiring range: $17.50 to $18.00 per hour.