Lead Team Member

About the role

Store 2743304 located at 1800 Three Degree Road, Mars, Pennsylvania 16045.

Responsibilities

• Provides prompt excellent customer service in a courteous, friendly and attentive manner; greets customers as they enter and thanks them as they leave; offers assistance and suggestions.
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Maintains store facility’s condition and equipment by cleaning and performing general housekeeping duties inside and out; basic upkeep of all equipment.
• Inspects store facilities and equipment for safety, cleanliness, and proper working order; contacts maintenance for repair when needed.
• Completes build-to’s for ordering/purchasing merchandise; receives and verifies vendor deliveries; maintains adequate stock and supplies; rotates stock properly.
• Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Controls merchandise, cash shortages, and other selling expenses; assists in maintaining proper inventory levels and shift audits.
• Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions; notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
• May receive and sign vendor deliveries and verify quality and quantity of product; follows guidelines for product breakage or spoilage.
• Supervises activities of customer service representatives in the absence of the Store Assistant Manager; helps coach and train new employees.
• Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties based on operational or discipline needs.
• Assists with counseling of employees and provides feedback to help improve performance.
• May provide direction for managing the fast food service area of the store.
• Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
• Reports all incidents including employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
• Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.
• Keeps and ensures all employees keep accurate time keeping records.
• May take inventory of supplies and equipment.
• Attends job-related meetings (may be required to work irregular hours).
• Provides regular and predictable onsite attendance.
• Completes daily store reports and other duties as assigned by the Store Manager.

Requirements

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to work with the equipment,