Lead System Test Engineer (Audio & Video Solutions)

Responsibilities

• Spearhead verification efforts to ensure our comprehensive communication solutions exceed industry standards and delight our customers.
• Cultivate the skills of your team members by providing guidance, support, and opportunities for professional growth.
• Contribute significantly to Shure's legacy of delivering superior audio and video solutions that transform the Unified Communications industry.
• Craft detailed, comprehensive, and meticulously structured test plans and test cases.
• Work closely with cross-functional teams to integrate advanced testing strategies that enhance product development and performance across all UC components.
• Present technical leadership and management when testing projects to achieve superior outcomes within set timelines, maintaining a results-driven approach.
• Anticipate and address challenges promptly, ensuring project continuity without compromising quality.
• Communicate complex technical concepts and strategies to your team and stakeholders, ensuring alignment with broader objectives.
• Support strategic planning and execution efforts per the department’s objectives, demonstrating a strong bias for action.

Qualifications

• Bachelor’s degree in engineering, Computer Science, or a related field; a master’s degree is preferred.
• A minimum of 10 years of total experience in quality engineering, system testing, or a related technical field.
• About 2+ years in a quality technical leadership role leading and growing a geographically dispersed team.
• Extensive experience with Unified Communications platforms, specifically Microsoft Teams and Zoom.
• In-depth understanding of UC system architectures, protocols, and integrations.
• Strong understanding of end-to-end networking concepts, including TCP/IP, UDP, routing, and network protocols in distributed systems environments.
• Proven experience in testing and ensuring the quality of UC solutions, focusing on performance, reliability, and user experience.
• Audio Quality: Expertise in testing and validating audio quality, including noise cancellation, echo reduction, and audio clarity in various UC scenarios.
• Camera Quality: In-depth knowledge of camera technologies and experience in testing camera quality, including resolution, frame rate, autofocus, and low-light performance.
• Video Quality: Proficiency in assessing and ensuring high video quality, including resolution, latency, and smoothness of video streams, as well as optimizing video performance for different network conditions.
• Familiarity with UC hardware and software interoperability issues and solutions.
• Experience in troubleshooting and resolving complex UC issues in live environments.
• Demonstrated ability to collaborate with cross-functional teams, including developers, product managers, and support engineers, to enhance UC products.
• Knowledge of the latest trends and advancements in Unified Communications technology.
• Experience with agile methodologies.