Lead System Analyst

Job Summary

The Lead System Analyst is responsible for the advanced support, and maintenance of Westchester Medical Center systems and applications. These responsibilities involve software and technology upgrades, installations, maintenance, patches, quality testing, and technical support. The Lead System Analyst will supervise advanced troubleshooting tasks using established tools and protocols. They will render support and shadow end users to ensure access, functional capability and performance. The Lead System Analyst will also be responsible for supervising performing upgrades, troubleshooting issues and verifications of system availability and performance.

Responsibilities

• Function as the lead member of a team in support of technology systems, infrastructure, interfaces, peripherals
• Oversees the coordination of troubleshooting analyses to resolve technical issues and failures
• Performs both proactive and reactive oversight to system and application availability and stability
• Render support to stakeholders / end users as necessary in support of system availability
• Participate and lead in project implementation assignments
• Collaborate with other WMC departments and IT Teams in support of project rollout, site and infrastructure readiness, problem resolution, end user support
• Conduct site surveys, collect and analyze data
• Lead in the development of project plans, dependencies, timelines and contingencies
• Document status of assignments and render timely reporting of project status, outcomes and problems
• Facilitate activities with vendors and other outside resources in support of problem resolution. Coordinate activities with outside resources in support of system implementation or upgrade
• Evaluate new reporting requirements and develop modifications to existing information systems to satisfy these requirements
• Aid in the management of the team with advanced technical problems, projects and oversight of operation
• Serve in advisor capacity with junior members of the team. Provide direction and oversight and training on an as needed basis
• Act as backup manager, as necessary, to ensure continued operations

Qualifications/Requirements

• Experience: 10 years of IT application support and/or data analysis, required
• Experience in healthcare technology support, including hardware or infrastructure, preferred
• Experience in device management/integration, preferred
• Education: Bachelor’s degree in information technology, science, or related, required
• Master’s degree, preferred
• Required education may be substituted for 4 additional years of specifically related experience*
• Licenses / Certifications: N/A