Lead System Analyst

Evaluate current system architecture and advise on system design, efficiency, enhancements, scalability, and maintainability

Translate business needs into clear functional and technical requirements; manage traceability matrix (RTM)

Provide expertise on development standards, testing strategies, and deployment practices

Vendor & Solution Provider Management

• Act as the company’s advocate and primary technical point of contact with external technical solution providers
• Review, clarify, and manage Statements of Work (SOWs), ensuring scope, assumptions, and deliverables align with business needs
• Evaluate vendor proposals, designs, technical approaches and pricing and consult on needed changes
• Track vendor deliverables, dependencies, risks, and timelines

Governance, Documentation & Compliance

• Develop, review, and maintain Standard Operating Procedures (SOPs) related to system development, testing, release, and support
• Ensure processes, policies, and documentation remain current and aligned with system changes
• Identify gaps in controls, documentation, or operating procedures and recommend improvements

Process & Continuous Improvement

• Review existing business and technical processes; identify inefficiencies or risks
• Recommend and implement process improvements across business, technology, and vendor interactions
• Ensure changes are clearly documented and communicated to stakeholders

Stakeholder Engagement & Facilitation

• Lead, or assist with leading kick-off meetings for new teams to ensure clarity and alignment
• Facilitate working sessions and meetings with business users, internal technology teams, and external vendors
• Communicate complex technical concepts in clear, business-focused language
• Drive decisions, follow-ups, and accountability across cross-functional teams

Ownership & Execution

• Work independently and with teams to drive tasks, milestones, and deliverables to completion
• Proactively identify issues, risks, and dependencies and recommend mitigation strategies
• Serve as a trusted advisor to leadership on system-related decisions

Competencies

• Strong leadership skills across complex stakeholder groups and ability to lead teams
• Strong analytical and problem-solving skills
• Ability to balance technical depth with business pragmatism
• Confident decision-maker and effective advocate
• Organized, detail-oriented, and execution-focused
• Comfortable working across business, technology, and vendor teams

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience)
• 8+ years of experience in systems engineering, systems analysis, or a similar role supporting custom-developed systems
• Strong understanding of system architecture, application development lifecycles, and testing methodologies
• Experience working with and managing third-party technical solution providers or system integrators
• Demonstrated experience writing and maintaining SOPs, SOWs, and technical documentation
• Able to independently manage workstreams and deliver results with minimal supervision
• Excellent facilitation, communication, and stakeholder management skills

Preferred Qualifications

• Experience in regulated or highly controlled environments
• Familiarity with SDLC, Agile, and hybrid delivery models
• Experience assessing legacy systems and guiding modernization efforts
• Background in process improvement or operational governance

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk and/or hear.
• The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms.
• Must be able to lift up to 15 pounds at times.

Travel

• Travel may be required for this position.

Other Duties

• Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities and activities may change at any time with or without notice.