Lead Systems Analyst

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Systems Analyst based in United States. This role provides senior technical leadership for complex voice communications and telecommunications systems. You will guide software development personnel while overseeing technical design, implementation, validation, deployment, and ongoing system performance. The position combines systems analysis, telecommunications engineering, network operations, troubleshooting, security, and customer support. You will work closely with project and program managers, architects, engineering and operations teams, service management, customers, and senior leadership. A key focus is ensuring voice and network technologies remain secure, reliable, efficient, and aligned with user and business needs. You will also identify opportunities to enhance existing systems, communicate deployment risks, and support the adoption of emerging telecommunications technologies. This is a highly field-oriented opportunity requiring significant travel and an active Secret clearance with eligibility for Top Secret.

Responsibilities

• Provide technical and administrative direction to personnel performing software development and systems-related activities, reviewing work products for quality, design adherence, user standards, and schedule progress.
• Coordinate with Project and Program Managers to support effective problem resolution, project execution, and user satisfaction.
• Provide daily supervision and direction to support personnel while maintaining accountability for technical delivery and operational performance.
• Design, implement, validate, install, and deploy voice communications solutions, including voicemail, voice recording, NOC, VoIP, and other telecommunications technologies.
• Determine telecommunications project requirements, develop cost estimates, troubleshoot technical issues, and oversee deployment activities.
• Monitor and administer specialized voice communications systems to ensure reliability, efficiency, availability, and performance.
• Support voice network operations and internal networks, using proactive and reactive tools to identify, investigate, and resolve incidents.
• Ensure voice transmissions and communications are securely processed while recognizing potential bugs, vulnerabilities, and security threats.
• Collaborate with security teams and provide incident support when required.
• Work directly with customers consuming voice services, including addressing service and billing-related concerns using strong customer service and business judgment.
• Collaborate with internal and external customers, architects, engineering and operations teams, and service management throughout the project lifecycle.
• Present deployment issues, technical recommendations, risks, and potential environmental challenges to senior management.
• Recommend enhancements to voice products and infrastructure, such as increased bandwidth, voicemail capabilities, or other functionality improvements.
• Stay current with telecommunications services, emerging technologies, organizational objectives, and industry trends to identify opportunities for improved performance and value.
• Prepare milestone status reports, system concept presentations, and technical recommendations for colleagues, staff, customers, and end users.
• Train engineers and customers on voice system operation and administration, including developing training materials for specialized equipment.
• Support either the design and creation of new voice systems or the ongoing maintenance, troubleshooting, and optimization of existing networking environments.

Requirements

• Bachelor’s degree in a technical discipline or equivalent relevant education.
• At least 10 years of professional experience in a technical