Lead Support Service - Lima Medical Office Building 750 W High

About the role

At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you're called to bedside care, patient support, community service or operations and administration, there's a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We'll support and empower you to bring your best – in service of our patients and our Mission.

The Lab Lead functions as the department lead and coordinates the daily operations of the lab at the Lima Medical Office Building, 750 W High. They provide leadership and technical expertise to the lab assistants and couriers, ensure that all testing results are reported within the required time frame, assist with safety training, resolve personnel issues, and provide input and documentation for performance reviews. Responsibilities include daily scheduling, data collection, inventory, and troubleshooting sample and customer issues.

Responsibilities

• Coordinates workflow related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service.
• Performs all duties of phlebotomists and processors as needed.
• Monitors Lab Information System (LIS) reports and logs for compliance to assure pre-analytical processes are of highest quality.
• Assists leadership with department needs.
• Manages quality assurance documentation of personnel as needed.
• Provides oversight for scheduling and timekeeping.
• Implements policies and procedures as relates to specific area.
• Oversees training and orientation of personnel.
• Maintains standards of accreditation for The Joint Commission (TJC) and The College of American Pathologists (CAP) for specific area.

Requirements

Education

• High School Degree or GED (required)
• Associate Degree, Allied Health Sciences – Phlebotomy with additional coursework (preferred)

Certifications

• Phlebotomist Certification (preferred)

Experience

• Previous experience in a laboratory setting (preferred)
• Previous experience in leadership position in customer service environment (preferred)
• 3 years phlebotomy experience with EKG experience (preferred)

Skills

• Ability to provide quality, error-free work in a fast-paced environment
• Engage with staff and patients in a professional manner
• Strong interpersonal communication and organization skills

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.