Clinical Support Lead
The Role
We are looking for a Lead Clinical Support Specialist to assist in leading one of the clinical teams that uses the Arine platform to deliver excellent outcomes for our customers. The purpose of the Lead Clinical Support Specialist position is to assist in managing a patient engagement program that achieves five-star results across a variety of Medicare Part C and Part D measures.
The Lead Clinical Support Specialist partners with the Lead Clinical Pharmacist to achieve these results by setting a strategic approach with Arine leadership and with other Clinical Care Leads, by managing a dedicated Clinical Care Support team that engages patients, providers and pharmacists to drive excellent medication outcomes, and engaging client teams and Arine Customer Success to align expectations and communicate roadblocks and progress.
What You’ll Be Doing
- Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project
- Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
- Manage team productivity and timelines to ensure goals are met
- Ensure quality assurance standards are met
- Represent Arine’s Clinical Care team at customer meetings, as well as lead internal staff meetings
- Hire, train, and schedule team members and help lead in the growth and development of the team
- Manage and conduct performance reviews for assigned team members
- Respond to questions by patients, providers, and other professional personnel and team members
- Comply with all company policies and state and federal rules and regulations
About the Role
The Lead Clinical Support Specialist plays a crucial role in ensuring that our clinical teams can effectively utilize the Arine platform to improve medication outcomes and achieve high-quality results. This position requires strong leadership, collaboration, and technical skills to support the success of our clinical projects and initiatives.
Qualifications
- At least 12 months experience managing a Clinical, Patient or Customer Support Team, with a track record of excellence and demonstrated leadership
- Experience within the healthcare field preferred
- Team management and coaching experience required, preferably within a remote setting
- Excellent analytical skills
- Quick problem-solving and triaging abilities
- Organizational and prioritization skills
- Excellent communication and project management skills
- Engagement with patients, promotion of adherence, and treating patients with empathy and compassion
- Strong grasp of standard workflows for medication adherence
- Ability to make informed decisions independently and meet deadlines
- Effective teamwork and building consensus
- Eagerness to learn new skills in a fast-paced, dynamic environment
- Strong computer skills, including facility with Microsoft Word, Excel, Google Spreadsheets, and Google Documents
Benefits
Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs. The posted range represents the expected salary for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The salary range for this position is: $55,000-60,000/year.
Why is Arine a Great Place to Work?
Arine is a great place to work because of our outstanding team and culture, making a proven difference in healthcare, market opportunity, momentum that matters, and remote work requirements. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect.