Lead SRE Engineer

Role Responsibilities

• Proactively monitoring and actioning found items related to baseline performance and reliability of RelativityOne’s core cloud product.
• Providing feedback to Engineering teams regarding areas of the software that require increased reliability monitoring and alerting when gaps are identified.
• Plan and Coordinate mid-size software projects that provide SRE enhanced tools and systems to improve SRE operational challenges.
• Develop software and tools with mastery of Agile software development best practices.
• Exhibit technical leadership through system design and implementation, in order to minimize assessed risk.
• Lead and organize team members through onboarding and coaching activities.
• Work with SRE leadership in order to identify skills and training opportunities for other SRE team members.
• Represent SRE team goals and progress on key results, through engagement with key stakeholders within engineering, service delivery, and product verticals.
• Coordinates with product management, management, and team members on projects.
• Support Client Services by offering expertise to customers on performance related incidents and requests, including internal SRE escalations for our most complex customer challenges.
• Support Problem and Incident Managers by providing information regarding trends of recurring issues within the application and cloud infrastructure.
• Planning, developing, and delivering tools and systems to improve SRE operational challenges through Agile software development best practices.
• Takes Technical leadership and coaching of SRE Team members.
• Lead the team in application of a blameless postmortem culture; responsible for any post-incident actions that involve the development or optimization of any part of the software development lifecycle or the incident lifecycle.
• Proactively Identify areas for improvement, lead post-incident reviews, and driving initiatives to enhance system reliability, performance, and operational efficiency.
• Documenting the team knowledge, continuously improving processes and infrastructure to enhance platform reliability and performance.
• Active participation in the recruitment and onboarding process of new team members.

Preferred Qualifications

• 7+ years of experience in Site Reliability Engineering or DevOps.
• Experience with other tools such as SQL and NoSQL databases and orchestration services.
• Experience in dealing with MS Azure (AS-900, AS-104, PowerShell).
• Good knowledge of a software architecture and design patterns (Kubernetes).
• Experience in a system monitoring and alerting.
• Experience in using JIRA, New Relic, Jenkins, Tableau.
• Experience with Relativity Server or RelativityOne software product (RCA Preferred).
• Experience with DevOps practices, including CI/CD.
• Very good knowledge of English (spoken & written).
• Excellent problem-solving and communication skills.
• Excellent analytical skills.
• Meticulous attention to detail.
• An eagerness to learn, explore, and introduce new technologies.
• Ability to work independently and efficiently under pressure, drive projects to completion and meet deadlines.
• Ability to work in a fast-paced and dynamic environment.
• Ability to work as a team player in a cross-functional team to develop practical solutions and ensure positive user experiences.

Soft Skills

• Strong problem-solving and decision-making skills.
• Willingness to take ownership and drive topics end-to-end.
• Personal initiative, commitment, perseverance, and resilience.
• Well-developed communication and teamwork skills.
• An innovative approach and a well-founded way of working.
• Aspiration for DevOps principles and SRE engineering excellence.
• Drive to empower your colleagues.

Required Skills

• Documentations.
• Innovation.
• Leadership.
• Problem Solving.
• Process Improvements.
• Project Management.
• Quality Assurance (QA).
• Risk Management.
• Technical Knowledge.
• Troubleshooting.