Lead Sportsbook Host

BIG BENEFITS OF WORKING AT THE MINT

• Weekly Pay: Up to $1,000 in sign-on bonuses on your first year!
• Competitive Health, Dental, and Vision Insurance Plans
• Fully Paid Company Life Insurance
• PTO/FSA/HSA
• We have BIG FUN!

JOB SUMMARY

The Lead Sportsbook Host consistently provides a positive first impression of the outlet’s friendliness, excellent service, and high standards while supporting the daily flow of Sportsbook host operations.

JOB RESPONSIBILITIES

• Acts as the first point of contact for host stand questions, guest flow concerns, reservation needs, and immediate service challenges during assigned shifts.
• Assists with training, mentoring, and onboarding Sportsbook Hosts by modeling service standards, proper procedures, and professional guest interaction.
• Communicates staffing needs, guest concerns, service opportunities, equipment issues, and operational updates to the room manager or manager on duty in a timely manner.
• Helps ensure opening, closing, side-work, reservation, seating, and guest communication duties are completed accurately and according to departmental standards.
• Provides shift and daily direction to Sportsbook Hosts to support smooth, efficient, and guest-focused operations.
• Serves as a shift leader for the host stand by assisting with guest arrivals, seating flow, reservations, communication, team member support, and service recovery.
• Helps reinforce cleanliness, sanitation, appearance, safety, and sequence of service standards in accordance with Health Department and departmental requirements.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

• A high school diploma or its equivalent is required.
• Previous hosting, guest service, restaurant, sportsbook, casino hospitality, or related experience is preferred.
• Previous lead, trainer, shift leadership, or demonstrated peer leadership experience is preferred.
• Strong communication, organization, guest recovery, and problem-solving skills are required.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the requirements as outlined in the Transfer and Promotion Policy.
• Ability to work a variety of shifts, including day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards, gaming/racing licenses, as required by state and local jurisdiction.