Lead Specialty Pharmacy Technician - Long Island, NY

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

About the role

A Senior Lead Pharmacy Technician in Specialty Pharmacy serves as the operational leader for pharmacy technician teams while ensuring high-quality patient care, regulatory compliance, and efficient specialty medication management. This role is equally challenging and rewarding. You'll need to work within multiple computer systems simultaneously as you respond to questions or provide specific medication details/clinical information. It's a fast-paced, high-volume environment where our members are counting on us to deliver these important, sometimes life-saving medications in an accurate and efficient manner. This role typically serves as the bridge between frontline Specialty Pharmacy Technicians, Pharmacists, and Pharmacy Leadership, ensuring efficient operations while supporting optimal patient outcomes.

Responsibilities

• Lead, mentor, train, and coach Specialty Pharmacy Technicians
• Provide daily oversight of workflow and staffing assignments
• Monitor team productivity and quality metrics
• Assist with performance evaluations and competency assessments
• Support onboarding and training of new technicians
• Serve as a subject matter expert for specialty pharmacy operations
• Coordinate specialty medication, fulfillment and distribution
• Manage prior authorization and benefits investigation workflows
• Communicate with patients regarding medication delivery and support services
• Collaborate with pharmacists, providers, manufacturers, and payers
• Escalate complex patient issues to pharmacists when appropriate
• Lead benefits verification and coverage determination activities
• Ensure compliance with state and federal pharmacy regulations
• Maintain adherence to URAC, ACHC, and specialty pharmacy accreditation standards
• Maintain HIPAA compliance and patient confidentiality
• Oversee specialty medication inventory management
• Identify opportunities for workflow improvement and operational efficiency
• Utilize pharmacy management systems and electronic health records

Core Competencies

• Leadership and coaching
• Specialty pharmacy operations
• Patient-centered service
• Regulatory compliance
• Process improvement
• Cross-functional collaboration
• Quality assurance
• Data analysis and reporting

Requirements

• High School Diploma/GED
• Active Pharmacy Technician licensure in the state of New York
• 5+ years of Pharmacy Technician experience
• 5+ years of experience in leading teams, mentoring staff, or serving as a lead technician
• 5+ years of experience with pharmacy software systems and workflow management
• 1+ years of experience in specialty pharmacy, mail order, infusion, or specialty medication management
• 1+ years of inventory experience
• Ability to stand and lift 25 lbs.

Preferred Qualifications

• Associate degree in healthcare, pharmacy technology, or related field
• National Certified Pharmacy Technician (CPhT) through PTCB or ExCPT certification through NHA
• Strong verbal and written communication
• Excellent customer service and patient engagement
• Attention to detail and accuracy
• Organization and time management
• Ability to work in a fast-paced environment and manage multiple priorities

Benefits

• Paid Time Off (accrued from first pay period) plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.