Lead Specialty Pharmacy Technician - Long Island, NY

Primary Responsibilities

• Lead, mentor, train, and coach Specialty Pharmacy Technicians
• Maintain daily oversight of workflow and staffing assignments
• Monitor team productivity and quality metrics
• Aid in performance evaluations and competency assessments
• Serve as a subject matter expert for specialty pharmacy operations
• Coordinate specialty medication, fulfillment, and distribution
• Manage prior authorization and benefits investigation workflows
• Communicate with patients regarding medication delivery and support services
• Collaborate with pharmacists, providers, manufacturers, and payers
• Escalate complex patient issues to pharmacists when appropriate
• Lead benefits verification and coverage determination activities
• Ensure compliance with state and federal pharmacy regulations
• Maintain adherence to URAC, ACHC, and specialty pharmacy accreditation standards
• Ensure HIPAA compliance and patient confidentiality
• Oversee specialty medication inventory management
• Identify opportunities for workflow improvement and operational efficiency
• Utilize pharmacy management systems and electronic health records

Core Competencies

• Leadership and coaching
• Specialty pharmacy operations
• Patient-centered service
• Regulatory compliance
• Process improvement
• Cross-functional collaboration
• Quality assurance
• Data analysis and reporting

What Are The Reasons To Consider Working For UnitedHealth Group?

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success
• Various offerings including paid time off, medical plans, dental and vision insurance, life & AD&D insurance, short-term and long-term disability, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, voluntary benefits, and more

Required Qualifications

• High School Diploma/GED
• Active Pharmacy Technician licensure in the state of New York
• 5+ years of Pharmacy Technician experience
• 5+ years of experience in leading teams, mentoring staff, or serving as a lead technician
• 5+ years of experience with pharmacy software systems and workflow management
• 1+ years of experience in specialty pharmacy, mail order, infusion, or specialty medication management
• 1+ years of inventory experience
• Ability to stand and lift 25 lbs.

Preferred Qualifications

• Associate degree in healthcare, pharmacy technology, or related field
• National Certified Pharmacy Technician (CPhT) through PTCB or ExCPT certification through NHAS
• Strong verbal and written communication skills
• Excellent customer service and patient engagement
• Attention to detail and accuracy
• Organization and time management
• Ability to work in a fast-paced environment and manage multiple priorities