Lead Specialist, Oracle SCM

Responsibilities

• Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM)
• Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications
• Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders
• Troubleshoot and provide solutions to complex Oracle and Client processes
• Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/functional requirements
• Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases
• Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards

Qualifications

• Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required
• Bachelor's degree from an accredited college/university in an appropriate field is required
• Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management
• Strong configuration skills across Oracle Cloud Applications
• Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance
• Ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore)
• Excellent written and verbal communication, facilitation, and presentation skills
• Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively

Benefits

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer.