Lead Specialist, Oracle SCM

About the Role

KPMG Advisory is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. As a Lead Specialist, Oracle SCM, you will join our Managed Services practice, working with a dynamic, distributed team to manage day-to-day operations of cloud-based Supply Chain Management (SCM) applications.

At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our professionals grow both professionally and personally. If you're looking for a firm with a strong team connection where you can advance your skills, deepen your experiences, and have flexibility to explore new areas of inspiration, consider a career in Advisory.

Responsibilities

• Collaborate with industry or business subject area professionals, software engineers, and technical leadership as part of a dynamic, distributed, and fast-paced managed services team to manage day-to-day operations of cloud-based Supply Chain Management (SCM) applications.
• Manage a team that provides level 2/3 support, including break/fix, enhancements, reports, and upgrades to KPMG clients and users of cloud-based applications.
• Oversee client delivery by providing timely and accurate reporting, creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs). Deliver weekly and monthly status and performance reports, and develop operational performance reports and analytics for stakeholders.
• Troubleshoot and provide solutions to complex Oracle and client processes.
• Execute day-to-day maintenance activities of Oracle Cloud for a variety of clients, including process design, package implementation lifecycle support, and project reviews. Identify, document, and manage client business/functional requirements.
• Assess client requirements and build product-specific functional specifications. Support the planning, preparation, and execution of future releases.
• Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support.
• Facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories.
• Contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Requirements

• Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, or Global Trade Management.
• Bachelor's degree from an accredited college/university in an appropriate field.
• Experience with Oracle implementations, post-production support, upgrades, and functional testing.
• Understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM), and service desk management.
• Strong configuration skills across Oracle Cloud Applications.
• Capability to work independently, take ownership of complex tasks, and use available resources effectively with minimal guidance.
• Ability to work well as part of a mixed team, including project managers, technical consultants, and client personnel (both onshore and offshore).
• Excellent written and verbal communication, facilitation, and presentation skills.
• Strong attention to detail with a high level of accuracy in written and oral communications, and the ability to articulate ideas effectively.
• Ability to travel as necessary depending on client and business needs.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Benefits

KPMG offers a comprehensive, competitive benefits package, including:

• A variety of medical, dental, and vision plans.
• Disability and life insurance.
• 401(k) plans.
• A robust suite of personal well-being benefits to support mental health.
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service.
• Two annual breaks where employees are not required to use Personal Time Off: one at year-end and another around the July 4th holiday.

Additional details about benefits can be found on the KPMG US Careers site under Benefits & How We Work.

Pay

KPMG complies with all local and state regulations regarding salary transparency. The salary range for this role is determined based on factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications, and market considerations. For specific salary ranges by city outside of California, visit KPMG Pay Transparency.