Lead Specialist, Oracle SCM

Responsibilities

• Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM)
• Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications
• Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders
• Troubleshoot and provide solutions to complex Oracle and Client processes
• Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/functional requirements
• Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases
• Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards

Qualifications

• Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required
• Bachelor's degree from an accredited college/university in an appropriate field is required
• Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management
• Strong configuration skills across Oracle Cloud Applications
• Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance
• Able to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore)
• Excellent written and verbal communication, facilitation, and presentation skills
• Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively
• Able to travel as necessary depending on client and business needs

Pay

Compensation and benefits package is competitive and commensurate with experience.

Schedule

Standard work hours are provided, with occasional travel as necessary depending on client and business needs.

Benefits

Available benefits include a comprehensive suite of personal well-being benefits to support your mental health, a robust 401(k) plan, and a variety of medical and dental plans, vision coverage, disability and life insurance. Additional benefits include Personal Time Off, holidays, and a flexible work environment.

Location

The position is located in Los Angeles County.