Lead Specialist, Federal ServiceNow Architect

KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise. We foster both personal and professional development, creating new pathways for growth in a collaborative, team-driven culture. Our people are our number one priority, with access to a wealth of learning and career development opportunities, world-class training, and leading market tools.

About the role

KPMG is seeking a Lead Specialist to join our Federal Advisory practice. In this role, you will define technical solutions at an architectural and design level, aligned with client business problems, and serve as a project or technical lead on ServiceNow engagements.

Responsibilities

• Define technical solutions at an architectural and design level of detail, aligned with client business problems
• Assist with scope definition and level of effort estimation
• Maintain expert knowledge of the ServiceNow platform and products
• Serve as a project, work stream, or technical lead on KPMG ServiceNow engagements; design, document, and communicate solution designs aligning to desired business outcomes
• Perform configuration, integration, custom programming, and other hands-on technical activities for ServiceNow implementations
• Work with project teams to provide guidance, recommendations, quality assurance, and leadership throughout the development lifecycle

Requirements

• A minimum of five years of ITSM or ServiceNow Development experience; U.S. Federal government consulting experience preferred
• Bachelor’s degree from an accredited college/university
• Experience in a Professional Services environment engaging with executive stakeholders, solution architects, and extended program teams
• Superior verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
• Self-motivated and self-directed, capable of multitasking and accepting change in tasks and schedule
• Proven experience in business analysis, requirements gathering, and designing and implementing solutions on the ServiceNow platform
• Experience with ITSM processes or the following functional areas: CSM, HR, SecOps, ITOM, ITBM
• Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JavaScript: Business Rules, Client Scripts, UI Actions, UI Pages, etc.
• Experience with user interface (UI) technologies including: HTML, CSS, and Angular JS
• Ability to travel as required to support firm engagements
• Must possess or be eligible for a U.S. Government clearance

Benefits

• Comprehensive medical, dental, and vision plans
• Disability and life insurance
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• 401(k) plans
• Robust suite of personal well-being benefits to support mental health
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service
• Two annual breaks where employees are not required to use Personal Time Off: one at year-end and one around the July 4th holiday