Lead Spa Coordinator Job – Minnetonka, MN
Spavia Minnetonka is an independently owned and operated luxury day spa — a place where guests relax, recenter, and renew. We’re looking for a Lead Guest Advisor to guide our front-of-house team, set the standard for exceptional guest experiences, and drive the membership and retail results that keep our spa thriving.
Pay
Base $20.00–$22.50/hour based on experience, plus monthly membership bonuses, a monthly top-seller bonus, and performance-based increases. Recent top performers have added $400–$490+ per month in membership bonuses on top of base pay.
Schedule
Full-time leadership role; must be available for evenings, weekends, and holidays to lead peak-time coverage.
Benefits
- W-2 employment
- Paid sales & service training
- Employee and friends & family discounts on treatments and products
- Clearly defined path to advancement
- Consistent scheduling
Responsibilities
- Welcome every guest with warmth and polish, and set the tone for the entire team’s guest experience.
- Turn great experiences into memberships — present options, handle objections, and close ethically using proven Spavia scripts.
- Drive retail results: demo products, build simple at-home routines and bundles, and keep the retail floor beautifully merchandised.
- Own front-of-house flow: lobby and locker-room readiness, accurate scheduling and POS, cash handling, and open/close procedures.
- Lead proactive guest outreach — follow-ups on leads, trials, freezes/lapses, and post-visit thank-yous by phone, text, and email.
- Partner with service providers and ownership to hit team goals: membership conversion, retail per guest, pre-book rate, and guest satisfaction.
- Team Management: Build weekly schedules, manage swaps and requests, ensure peak-time coverage, and maximize provider utilization.
- Training & Coaching: Onboard new Guest Advisors, role-play membership and retail scripts, monitor performance and guest reviews, and coach for consistent 5-star experiences.
- Sales, KPIs & Reporting: Lead daily huddles and a visible scoreboard; drive membership, retail, and gift card goals; track and report weekly KPIs.
- Leadership & Guest Experience: Motivate the team, uphold Spavia service standards, and resolve guest concerns promptly to protect reviews and reputation.
- Cleanliness & Presentation: Keep the lobby, retail, and back-of-house spaces clean, sanitized, stocked, and guest-ready; execute retail floor sets.
- Hiring & Onboarding Support: Assist with interviews and orientation and uphold brand standards and the guest-journey experience.
- Inventory & Controls: Monitor retail and back-stock levels, coordinate ordering and receiving, and manage par levels and shrink control.
- Community & Guest Relations: Support local partnerships, donations, and VIP events; oversee guest communications and POS accuracy (as assigned).
Requirements
- Minimum high school diploma.
- Self-motivated
- Reliable, punctual, passionate and goal-driven
- Professional, team player
- Drug/alcohol-free
- Articulate speaker with an ability to multitask
- Combined education and previous customer service / administrative and retail experience is strongly desired
Spavia reimagines the spa experience with a blend of luxury, relaxation, and top-tier service — supported by a strong membership model and a curated retail assortment. You’ll have proven scripts, hands-on product training, and a collaborative team, so leading and selling feel natural and guest-first. Our standards make excellence repeatable, and our coaching helps you grow.