Lead Spa Concierge

Benefits

• 401(k) retirement plan
• Employee discounts
• Free uniforms
• Paid time off
• Paid training and development

What’s In It For You

• Competitive hourly pay
• Garage parking
• Generous discounts on spa services and products
• A back-of-house built for the team

Responsibilities

• Run front desk operations and staff
• Lead the team by example
• Greet every guest promptly and graciously
• Coordinate VIP events and special guest requests
• Answer and direct incoming calls
• Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments
• Provide Spa tours
• Furnish guests with refreshments, snacks, and luxury wellness items during their experience
• Ensure the VIP and quiet rooms are clean and tidy at all times
• Manage mail, packages, and online gift card sales
• Communicate policies and procedures to the team, delegate tasks, and follow up so nothing slips
• Keep guest and staff contact information and appointments accurate
• Support the Spa Director with administrative tasks and daily closing procedures
• Know emergency procedures and alarm systems, and serve as point of contact in an emergency
• Attend training and participate in professional development

Qualifications

• High school diploma or equivalent
• Leadership experience in a similar role or in front-office operations
• Previous customer service and telephone reservations experience
• Excellent verbal communication and interpersonal skills
• Strong time management and organizational skills
• Excellent computer skills — Word, Excel, Outlook, PowerPoint, and point-of-sale platforms
• Basic accounting skills for daily closing procedures
• Comfortable driving sales goals and initiatives
• Able to pivot and stay professional in a fast-paced environment
• Regular, consistent attendance and flexibility to work holidays and weekends
• Able to stand and bend over for extended periods
• Able to lift up to 45 lbs.

About the Role

Woodhouse Spa is a luxury day spa brand with more than 100 locations nationwide, and we're bringing it to the North Shore for the first time. As our founding Lead Spa Concierge, you own the first and last impression every guest has of us. You'll set up the front desk from scratch, shape how our team greets and cares for guests, and work alongside the Spa Director every day. The owners work in the spa day to day as true partners, not a distant corporate office.