Lead SPA Concierge

Job Summary

The Lead Concierge serves as an ambassador of the spa, representing all its services and products to guests and residents. This position requires consistent adherence to the policies and procedures of the department.

Responsibilities

• Oversee the Front Desk Operations
• Keep desk organized and functional
• Respond to emails, team messages and voice mails on a timely basis
• Ensure the team are on task with all Spa Concierge Responsibilities
• Full understanding of the spa POS system including maximizing features and troubleshooting issues
• Assist with entering new products, purchase orders and receivables into software system and into Craftable
• Assist with unpacking and distributing retail and operating supplies

Qualifications

• Detail-oriented and able to multi-task
• Able to be efficient and productive in a fast-paced environment
• Enthusiastic and possesses excellent customer service skills
• Possesses basic math and money handling skills
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication, listening and computer skills
• Team player