Lead Concierge

About the role

The Lead Concierge performs a variety of administrative support duties, including greeting visitors, managing communications, and ensuring the security and smooth operation of the community.

Responsibilities

• Greet all visitors to the community and monitor the walkie-talkie, door security system, and fire panel as needed.
• Answer, transfer, and take accurate messages for telephone calls in a courteous and professional manner.
• Monitor resident sign-in/sign-out log and visitor registration log.
• Complete administrative support functions such as filing, making copies, and logging service request forms for residents and staff.
• Keep the front desk and lobby area clean and neat at all times.
• Sell meal tickets and account for payments via payroll deduction or personal check.
• Ensure the security of the building by periodically checking entrances and exits.
• Attend in-services and staff meetings as required.
• Assist with coordinating the van schedule for residents.
• Follow confidentiality policies regarding resident information.
• Perform supportive office functions for all departments, including filing, typing, and making copies.
• Support administrative responsibilities assigned by the Executive Director.
• Complete all other duties as assigned.

Requirements

• High school diploma or GED.
• Professional appearance and demeanor; must dress in a professional manner.
• Experience in administrative functions.
• Ability to answer phones politely and professionally.
• Strong organizational skills and ability to work well in a team.
• Polite, considerate, and professional with residents, visitors, co-workers, and management.
• Effective verbal and written communication skills.
• Ability to sit for extended periods and function effectively in a busy, multi-tasking environment.
• Willingness to work a flexible schedule, including weekends and holidays.
• Must attend all required in-services and staff meetings.

Benefits

• 401k benefits for both full-time and part-time employees.
• Training, development, and career laddering opportunities.
• Great work-life balance and flexible scheduling.