Lead Software Quality Assurance Engineer (Remote - Louisiana)

About the role

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Responsibilities

• Deliver automated solutions for software processes.
• Plans, organizes, coordinates and tracks testing activities to ensure the successful deployment of projects.
• Supports clients, developers and testers with technical skills and expertise.
• Provides knowledge transfer and training to the test team as needed.
• Performs or participates in various types of testing and post implementation reviews as determined by the project.
• Helps to ensure continuous improvement in Quality Assurance processes.
• Identify opportunities for inserting more quality within software processes.
• Design and execute QA tests.
• Run tests for databases, systems, networks, applications, hardware and software.
• Identify bugs and quality issues in development, service or business processes.
• Collaborate with other business units to understand the business and ensure their quality needs are being met.
• Interact with various development teams, project managers, internal and external customers, senior management, and external vendors.
• Create and execute functional testing to support and enable key business processes.
• Understand the business environment and have strong analytical and communication skills.

Requirements

• Education: Bachelor's in Computer Science, Information Systems, Business Management required. Four years of related experience can be used in lieu of a Bachelor’s degree.
• Experience: Seven years of related quality assurance testing experience, required, along with a professional systems or programming background; database technologies and SQL; testing web, client-server, infrastructure, business process, or mainframe applications; testing systems installation and maintenance; and experience with Microsoft TFS/Azure DevOps, preferred.
• Skills: Hands-on experience supporting, mentoring and working with junior team members. Experience with distributed organizations and leading multiple projects with distributed teams is preferred. Mobile testing lead experience, including planning and conducting functional and performance testing, is preferred. Experience working with management to create mobile testing standards is preferred. Automated testing experience, including planning and conducting functional and performance testing, is preferred. Automated testing tools and QA methodologies, is preferred. Experience working with management to create automated testing standards is preferred.

Qualifications

• Advanced skills in data analysis and database/backend testing.
• Demonstrated ability to analyze and solve logical problems such as those found in mathematics, statistics, etc.
• Knowledge of computing systems and a general knowledge about applications development process, including relational databases.
• Knowledge of test planning and test methodologies, and test data management.

Skills and Abilities

• Advanced skills in data analysis and database/backend testing.
• Demonstrated ability to analyze and solve logical problems such as those found in mathematics, statistics, etc.
• Knowledge of computing systems and a general knowledge about applications development process, including relational databases.
• Knowledge of test planning and test methodologies, and test data management.

Benefits

N/A

Pay

N/A

Schedule

N/A

Additional Accountabilities and Essential Functions

• Works on medium to complex and cross-functional project teams.
• Works multiple projects as a team member, sometimes as a technical lead.
• Participates in workstream planning process including inception, technical design, development, testing, and delivery of solutions.
• Develops demand & estimation forecasts.
• Works with BA’s and project team members to understand customer needs.
• Analyzes business and functional requirements and translates these requirements into robust, scalable, operable solutions.
• Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results.
• Utilizes database and other technologies to perform validations, capture test scripts, and conduct automated testing and report generation.
• Designs, develops and tests solutions such as databases, data warehouses, queries and views, reports, and dashboards.
• Documents new and existing models, solutions, and implementations.
• Troubleshoots tools, systems, and software.
• Troubleshoots reported test data defects and inconsistent outcomes in conjunction with the business to be used during the testing process.
• Tracks, monitors and analyzes performance and production issues, and implements improvements.
• Supports and helps manage external resources, such as service providers and vendor support.
• Maintains the quality of test repository by managing testing processes and assisting business to test and meet goals.
• Provides input to the development of data/information quality metrics.
• Designs and delivers end-user training and training materials.
• Trains users to transform data into action-oriented information and to use that information correctly.
• Provides guidance, training, and problem-solving assistance to other team members.
• Coaches and mentors less experienced individuals.
• Ensures compliance with process, policies, and standards.
• Ensures Enterprise QA standards and processes are maintained.
• Keeps customers informed about data validation tool problems and resolutions.
• Tracks and reports out on issues and enhancement requests for the business in a timely manner.
• Works closely with customers and PMs to create ad hoc reports to support timely business decisions and project work.
• Conducts research and makes recommendations on data products and services.
• Interfaces with vendors to keep abreast of new technologies, pricing, and customer application.
• Analyzes and tests new releases/versions of software.
• Participates in vendor evaluations.
• Reviews and cross-reviews reports.
• Identifies trends as well as isolated events.
• Translates analytical reports into management presentations and provides guidance to resolve issues.
• Anticipates potential problems and develops solutions needed to resolve them.
• Engages business and technical leaders in the identification of medium-term business solutions consistent with best practices for cross-functional implementation.
• Leads research and summarizes requirements for the engagement.
• Interprets issues within the framework of core business processes.
• Provides substantiated, risk-assessed options and counsel in relation to process enhancement and professional expertise.
• Facilitates dialogues that produce new perspectives and trigger recommendations for substantial innovative enhancements and analysis of consequences.
• Researches the underlying needs of business partners and recommends options with cost benefits.
• Leads initiatives and programs to meet and exceed customer’s expectations of deliverables.
• Makes lots of proposals, builds on others’ ideas.
• Sees opportunities, open-minded.
• Develops new products or services, methods or approaches.
• Develops better, faster, or less expensive ways to do things.
• Fosters a non-judgmental environment that stimulates creativity.
• Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
• Proactively anticipates and prevents problems.
• Devises, facilitates buy-in, makes recommendations and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.
• Gains support and buy-in for problem definition, methods of resolution, and accountability.