Lead Software Engineer (Site Reliability)

About the role

We are seeking an experienced engineer with broad, end-to-end software development experience, including operating applications in a microservices environment in production at scale. This role goes beyond feature implementation – it requires someone who can design, build, and support resilient systems from the ground up.

Responsibilities

• Improve resiliency engineering practices across platforms and applications, including resilient application design patterns, system observability and deployment strategies
• Incident detection, troubleshooting, and resolution
• Develop automation for incident response and infrastructure management
• Develop and support OpenTelemetry integrations for multiple application platforms (browser, ECS, lambda, etc) and languages (JavaScript, Java)
• Contribute to architectural decisions and support implementation of solutions

Qualifications

• Deep knowledge of Java or Javascript
• Practical experience developing and operating software in distributed systems environments
• Problem-solving and analytical thinking: ability to diagnose complex issues and propose efficient solutions. Strong debugging and optimization skills for performance and scalability
• Cloud platforms: hands-on experience with AWS services and cloud infrastructure
• System architecture and design: ability to design scalable, secure, and maintainable systems
• Working knowledge of Python (or similar scripting language)
• Strong knowledge of resiliency engineering techniques for both platforms and applications
• Experience troubleshooting complex production issues and implementing effective mitigations
• Familiarity with OpenTelemetry specification and core APIs

Skills

• Deep knowledge of Java or Javascript
• Practical experience developing and operating software in distributed systems environments
• Problem-solving and analytical thinking: ability to diagnose complex issues and propose efficient solutions. Strong debugging and optimization skills for performance and scalability
• Cloud platforms: hands-on experience with AWS services and cloud infrastructure
• System architecture and design: ability to design scalable, secure, and maintainable systems
• Working knowledge of Python (or similar scripting language)
• Strong knowledge of resiliency engineering techniques for both platforms and applications
• Experience troubleshooting complex production issues and implementing effective mitigations
• Familiarity with OpenTelemetry specification and core APIs

Special Factors

Sponsorship: Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Empowered to learn, grow, and thrive

• Rajesh D. - Over the past 24 years, I’ve had the privilege of being part of Vanguard that is truly client-owned. What makes this place exceptional is its culture of niceness and collaboration. It’s more than just a job; it’s a place where you can grow, make meaningful contributions, and be part of a supportive, inclusive community. Every day, I am inspired by the dedication of my colleagues and the genuine care we have for our clients. Vanguard is where I and my work truly matters and where one can build a rewarding and fulfilling career.
• Akua A. - I discovered my niche in cybersecurity at Vanguard through a combination of IT roles and the Technology Leadership Program. My initial IT roles provided me a solid technical foundation, while the leadership program offered exposure to various facets of technology and strategic thinking. The highly collaborative environment at Vanguard, combined with access to cutting-edge technology and continuous learning opportunities, solidified my commitment to cybersecurity. This specialization not only leverages my skills and interests but also provides a profound sense of purpose, knowing that my work directly contributes to the safety and trust of our clients.
• Diane T. - What has always stood out to me about Vanguard is the people, our crew. Throughout my Vanguard journey, I’ve gotten a chance to explore various roles in security which has helped me navigate my career, and I have had the opportunity to work with the most incredible, supportive team members and leaders who truly care about me. Vanguard is truly the best place to work.
• Kelly P. - When I was seeking an employer, I was looking for somewhere I could grow, be challenged, collaborate with others who encourage diversity of thought and innovation, and do purposeful, value-driven work that truly makes a difference. I am fortunate to not only have found that during my tenure at Vanguard, but also to find a place where I can build a long and engaging career, experience many milestones (like earning an MBA, getting married, and starting a family), and mentor others who are seeking to do the same. Our mission, combined with our distinctive culture and an encouragement to learn continuously has given me a great opportunity to develop in ways I never imagined!
• Megan M. - Vanguard is not just a great place to work—it is a great place to have a career! As a company, we promote continuous learning and rotations which has allowed me to grow as a technical professional and as a leader. I have been encouraged to take on novel challenges and mentored to hone new skills preparing me for roles that I never imagined.
• Rehana V. - Having started my career at Vanguard, I like to say I grew up here. During my time here, I have received endless support and opportunities for growth and learning. From supporting my diverse needs and perspectives, to affording me the flexibility to meet my personal obligations, Vanguard’s commitment to their crew has helped me grow into the best version of myself. Vanguard’s collaborative culture and mission driven purpose permeates throughout the organization, motivating me to stay engaged and contribute to its success.